Customer Support Manager, HVAC Specialist
RunwiseSalary not specified
Full Time
Junior (1 to 2 years), Mid-level (3 to 4 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Retail, Facilities MaintenanceIndustries
Requirements
- Ability to complete forms such as expense vouchers, weekly summaries, refrigerant logs, and work orders, and submit to senior leadership
- Knowledge of Occupational Safety and Health Administration (OSHA) and Environmental Protection Agency (EPA) regulations and guidelines, including Walmart HVACR safety policy
- Up-to-date expertise in HVACR systems, including heating, ventilation, air conditioning, refrigeration, energy management systems, rooftop units, condenser coil replacements, electrical motors, contactors, belts, and compressors
- Ability to perform under supervision, collaborate with management, coworkers, customers, and business partners
- Commitment to company policies, mission, values, ethics, integrity, Open Door Policy, and Walmart values (e.g., Respect the Individual, Act with Integrity)
- Demonstrates respect for others, drives positive experiences, embraces differences, supports belonging, engages team through feedback/coaching/mentoring, builds relationships, communicates effectively, shows energy and positivity
Responsibilities
- Provides required paperwork by completing and submitting forms (e.g., expense vouchers, weekly summaries, refrigerant logs, work orders) to senior leadership
- Assists Technician III HVACR Facilities Maintenance by gathering capital expenditures lists, developing scopes of work for HVACR or energy management systems updates (e.g., rooftop units, condenser coil replacements), and identifying service-related issues
- Under supervision, completes HVACR work assignments using policies, data, resources; identifies priorities, deadlines, communicates progress, recommends improvements, adapts to changes/feedback
- Ensures compliance with OSHA, EPA regulations, guidelines, and Walmart HVACR safety policy
- Assists in controlling costs by conducting price comparisons for refrigerants, parts, travel, and submitting warranty claims
- Under supervision, performs major/minor preventive maintenance and repairs on HVACR equipment, emergency management systems, direct digital control equipment (e.g., replacing motors/contactors, changing/adjusting belts, installing compressors)
- Assists with service/operation of company property by inspecting equipment (tools, vehicles), troubleshooting/diagnosing HVACR problems, performing minor repairs, scheduling major repairs/maintenance
- Provides expert advice/guidance on HVACR best practices, supports action plans, aligns efforts to meet customer/business needs
- Supports business solutions implementation by building relationships/partnerships, identifying needs, determining processes, monitoring progress, recognizing improvements, adapting to changes
- Models compliance with company policies/procedures, supports mission/values/ethics/integrity in business plans and processes
Skills
HVACR
Refrigeration
Preventive Maintenance
Repairs
Electrical Motors
Compressors
Troubleshooting
OSHA Compliance
EPA Regulations
Work Orders
Refrigerant Logs
Direct Digital Control
Energy Management Systems
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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