Developer Success Manager at Finch

New York, New York, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Employment Infrastructure, FintechIndustries

Requirements

3+ years of experience managing, leading, and developing a customer-facing technical team (Solutions Architects, Technical CSMs, etc.)
Deep expertise in API architectures, advanced client-resolution methodologies, and cloud environments (AWS a bonus)
Proven ability to drive ideas from inception through to completion (self-starter, relentlessly curious)
Experience thinking about problems holistically and in-depth

Responsibilities

Recruit, hire, coach, and manage a high-performing Developer Success Engineering (DSE) team; own performance development, capacity planning, and alignment with financial targets
Own the continuous evolution of the DSE function, building scalable workflows, processes, and tools to maximize team efficiency and impact
Serve as the final point of contact for complex technical escalations, leading incident post-mortems and ensuring swift, effective resolution for high-priority customer blockers
Oversee the team’s mechanism for providing prioritized, systemic product feedback to Engineering and Product leadership, driving core product roadmap decisions
Collaborate with Account Management (AM) leadership to convert technical health insights into actionable growth strategies, ensuring DSEs identify and surface expansion signals
Establish processes to systematically capture and measure the technical health of the customer base, translating metrics into required EPD resources and strategic investments
Lead the team in improving customer experience by developing architectural strategies to simplify developer interactions with Finch across diverse API maturity levels
Act as a strategic partner to Engineering and Product leadership regarding customer-facing technical challenges and opportunities

Skills

Key technologies and capabilities for this role

Developer SuccessTechnical Post-SalesTeam LeadershipCoachingOperational RigorProduct AdoptionCustomer GrowthTechnical HealthEscalation ManagementSecurityPrivacy

Questions & Answers

Common questions about this position

Is this a remote position or does it require office work?

This information is not specified in the job description.

What are the key skills and qualities needed for this role?

The role requires strategic leadership in recruiting, coaching, and managing a high-performing Developer Success Engineering team, expertise in building scalable processes and workflows, ownership of technical escalations including post-mortems, and skills in product advocacy to influence engineering and product roadmaps.

What is the company culture like at Finch?

Finch values velocity, curiosity, empathy, and diverse perspectives in a team of problem solvers who challenge assumptions and prioritize security and privacy. The team is excited about the scope of problems and their global impact, with members from diverse backgrounds encouraged to apply even if experience doesn't perfectly match.

What salary or compensation is offered for this position?

This information is not specified in the job description.

What makes a strong candidate for the Developer Success Manager role?

Strong candidates think holistically and in-depth, are relentlessly curious self-starters determined to drive ideas from inception to completion, and bring diverse skills and potential—even if their experience has extraordinary twists or doesn't precisely match. Skills in leadership, operational scaling, technical escalation handling, and product strategy will stand out.

Finch

API platform for HR and payroll integration

About Finch

Finch provides an API platform that facilitates integration between HR systems, payroll providers, and other employer-related services. This platform allows different software systems to communicate and share data effectively, acting as a bridge for businesses. Finch primarily targets small to medium-sized enterprises, large corporations, and software developers who need to connect their HR and payroll systems with other applications. The company generates revenue by charging fees for API usage, which can vary based on the number of API calls or users. Finch prioritizes security and data protection, ensuring that all data exchanges comply with industry standards, which is essential given the sensitive nature of payroll and HR information. The goal of Finch is to help businesses streamline their HR and payroll operations through efficient integration services.

San Francisco, CaliforniaHeadquarters

2020Year Founded

$62.9MTotal Funding

LATE_VCCompany Stage

Enterprise Software, Fintech, CybersecurityIndustries

51-200Employees

Benefits

Flexible Work Hours

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Parental Leave

401(k) Retirement Plan

Offsite company trips

Hybrid Work Options

Risks

Increased competition in HR tech could threaten Finch's market share.

Rapid tech advancements may strain Finch's resources for continuous innovation.

Data privacy concerns could arise with expanded API coverage.

Differentiation

Finch offers a unified API platform for 200+ HR and payroll systems.

The company emphasizes strong data security and protection standards.

Finch provides seamless integration for SMEs and large corporations.

Upsides

Finch raised $40M in Series B funding to expand API coverage.

Growing demand for API-based HR integrations boosts Finch's market potential.

Partnerships with firms like PensionPro enhance Finch's service offerings.

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