Twilio

Developer Advocate, Community Engagement

United Kingdom

Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Communications Technology, Software DevelopmentIndustries

Who We Are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See Yourself at Twilio

Join the team as Twilio’s next Developer Advocate, Community Engagement.

About the Job

This position is needed to be Twilio’s boots-on-the-ground in the developer ecosystem—meeting builders where they are, learning what they’re excited about, and sharing it back with internal stakeholders. You’ll build trust, spark ideas, and create a sense of connection across platforms and events.

Responsibilities

In this role, you’ll:

  • Engage directly with developers across platforms like Discord, Reddit, and Stack Overflow
  • Listen deeply and represent the community. You can log patterns, share stories, and amplify builders’ work
  • Prototype tools, demos, or walkthroughs that reflect real developer needs
  • Organize and attend virtual events to deepen relationships and represent Twilio
  • Develop content that promotes engagement with developers, solving their problems, and using the product.
  • Competitive analysis to assess how we can always lead the industry with powerful, engaged, thoughtful, and surprising advocacy and engagement.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

  • You’re a developer who thrives in social spaces—at a hackathon, in a forum, or helping someone debug on Discord
  • Facilitating complex and sensitive community management situations with humility, judgment, tact, and humor.
  • You build side projects for fun, and you’re always curious what others are building
  • You’re a kind, approachable presence who helps others feel heard
  • You’re comfortable with public speaking, blogging, and content development.
  • You believe community is built by showing up and staying curious, not just by broadcasting content
  • Working independently and autonomously, managing multiple competing priorities.

Desired:

  • 1-2 years of experience running community programs within a software or Internet-based company.
  • Existing network from a diverse set of communities and social media platforms.
  • Media training and experience in communicating with journalists, bloggers, and other media on a range of technical topics.

Location

This role will be remote, and based in Ireland or the UK.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 5% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio Thinks Big. Do You?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply.

Skills

Community Engagement
Developer Relations
Discord
Reddit
Stack Overflow
Content Development
Prototyping
Competitive Analysis
Communication

Twilio

Cloud communications platform for developers

About Twilio

Twilio provides a cloud communications platform that enables developers to add various communication features like voice, messaging, video, and email to their applications. By using Twilio's APIs, developers can easily integrate these functionalities into their software, allowing for seamless communication with users. What sets Twilio apart from its competitors is its flexible pay-as-you-go pricing model, which charges clients based on their actual usage, making it suitable for businesses of all sizes, from startups to large enterprises. The company's goal is to empower businesses across different industries, such as healthcare, finance, retail, and education, to enhance their communication strategies and improve customer engagement.

San Francisco, CaliforniaHeadquarters
2008Year Founded
$243.9MTotal Funding
IPOCompany Stage
Consulting, Enterprise SoftwareIndustries
5,001-10,000Employees

Benefits

Vacation: Twilio offers generous annual time off in all countries for you to enjoy.
Healthcare: We are dedicated to helping our employees live longer and healthier lives through comprehensive health programs.
Retirement: Twilio cares about your retirement! We offer programs to help our employees plan for their retirement needs.
Family leave: At Twilio we recognize the importance of family. We offer generous maternity, paternity, and adoption leaves, as well as family medical care leave.
Earn your stripes: Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e‑books for continued learning and education.
Catered meals: We provide a variety of snacks, drinks, and catered meals in each of our locations.

Risks

End-of-life for Programmable Video tool may lead to customer dissatisfaction.
Layoffs of 295 workers could decrease morale and affect service quality.
Engagement with Qatalyst Partners suggests potential internal conflicts and strategic shifts.

Differentiation

Twilio integrates voice, video, messaging, and email into applications, enhancing communication capabilities.
The pay-as-you-go pricing model offers flexibility and scalability for businesses of all sizes.
Twilio's APIs enable developers to build and scale communication solutions efficiently.

Upsides

Acquisition of SendGrid enhances Twilio's email API offerings, boosting market share.
Collaboration with Jack Henry strengthens Twilio's presence in the financial services sector.
Partnership with CareNote expands Twilio's reach into specialized markets like pastoral care.

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