Desktop Support Engineer at Align

Greenwich, Connecticut, United States

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$70,000 – $80,000Compensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Hedge Fund, Alternative InvestmentsIndustries

Requirements

Minimum of four years of desktop support / end user technical support experience
Minimum of 1 to 4 years of experience working with a Managed Services Provider (preferred)
Bachelor’s degree (ideal)
Advanced understanding of troubleshooting theory, systematic troubleshooting, split-half triage
Proven ability to operate MS 365, Exchange, Intune, Entra ID (Azure AD)
Strong understanding of Remote Work Systems (VPNs, VMs/AVDs, RDC)
Familiarity with Active Directory & Group Policy
Basic networking skills
Previous experience with Hybrid & Cloud environments
Prior Hedge Fund or Alternative Investment industry experience (preferred/strongly preferred)
Client-focused, comfortable interfacing with executive clients and able to maintain a high level of service
Excellent verbal and written communication skills and the ability to be prompt and courteous
Strong attention to detail, multitasking skills, and sense of teamwork
Ability to work in a fast-paced & dynamic environment
Highly experienced and motivated with strong client-service skills and solid desktop troubleshooting experience
Prior experience providing deskside, technical support for executives and VIPs in a Corporate Environment
Excellent customer service, follow-up, and communication skills
Ability to participate in a rotational on-call schedule that includes overnights and weekends
Hybrid role requiring in-office presence twice per week

Responsibilities

Provide on-site desk side support for desktop-related and end user technical issues at one of our key managed services client locations
Provide technical support for desktop-related and end user technical issues for key managed services client
Provide outstanding customer service, IT support, follow through and resolution with a focus on Executive and VIP end users
Work closely with clients possessing varying levels of IT knowledge and provide technical support for users, including issues related to IP phone, desktop, connectivity and desktop applications (Microsoft Office / O365)
Install, upgrade and remove desktop applications / user workstations
Inventory control of hardware and peripherals
Troubleshoot general computer and server problems and ensure all systems, workstations and printers are in working order and operating efficiently

Skills

Key technologies and capabilities for this role

Desktop SupportTroubleshootingDeskside SupportEnd User SupportCustomer ServiceOn-call SupportVIP Support

Questions & Answers

Common questions about this position

What is the salary range for the Desktop Support Engineer position?

The base salary range is $70,000 - $80,000.

Is this a remote position, or does it require office presence?

This role is hybrid requiring in-office presence twice per week.

What skills and experience are required for this role?

Candidates need strong client-service skills, solid desktop troubleshooting experience, excellent customer service, follow-up, and communication skills, plus prior experience providing deskside support for executives and VIPs in a corporate environment. Preferred qualifications include 1-4 years with a Managed Services Provider, a Bachelor’s degree, advanced troubleshooting theory, and hybrid experience.

What is the company culture like at Align?

Align has a culture of unbounded opportunity that celebrates passions, skills, and ideas, with a work hard, play hard, be smart mentality. They invest in forward-thinking, results-driven professionals in a dynamic workplace where team members feel inspired, engaged, and innovative.

What makes a strong candidate for this Desktop Support Engineer role?

A strong candidate has prior experience in the Hedge Fund or Alternative Investment industry, experience providing deskside support for executives and VIPs, and 1-4 years with a Managed Services Provider, along with advanced troubleshooting skills.