Deskside Consultant at Long View Systems

Dallas, Texas, United States

Apply Now

Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Part TimeJob Type

UnknownVisa

IT ServicesIndustries

Requirements

3+ years of related IT experience
Knowledge of server operations, infrastructure, web interfaces, and remote access tools
Experience supporting Microsoft environments in a deskside support role
Experience with Microsoft Office 2010 / 2013 / O365, Windows/Linux/Mac OS environments, Remote support, PC/printer hardware / VPN / Citrix, Active Directory, Supporting mobile devices
ITIL Incident Management understanding
Ability to diagnose, research and solve technical and data issues independently
Ability to work with ServiceNOW
Knowledge of network security practices and anti-virus programs
Excellent problem-solving and multitasking skills

Responsibilities

Assist all customers with their questions about supported software and computing platforms
Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment
Install and support PC, laptop, tablet and mobile hardware and software
Monitor the performance of the company’s desktop infrastructure and device plans for improved efficiency
Troubleshoot and diagnose problems and resolve Tier 1 incidents according to the client and/or LVS service catalog
Escalate Tier 2 incidents according to client specifications
Install applications and computer peripherals
Conduct remote troubleshooting
Track and escalate outages

Skills

Key technologies and capabilities for this role

PC hardwarelaptop supportprinter troubleshootingmobile devicesphonessoftware installationremote troubleshootingTier 1 supportdesktop infrastructureWindowsActive Directory

Questions & Answers

Common questions about this position

What is the pay rate for the Deskside Consultant role?

The position pays $30 - $35 an hour.

Is this Deskside Consultant position remote or onsite?

This role is onsite at a client location in Dallas, TX.

What skills and experience are required for this position?

Candidates need 3+ years of related IT experience, knowledge of Microsoft environments in deskside support, experience with Microsoft Office, Windows/Linux/Mac OS, Active Directory, mobile devices, ITIL Incident Management, and ServiceNOW.

What is the company culture like at Long View Systems?

Long View fosters a culture of collaboration, support, innovation, enthusiasm, inclusion, and belonging, with core pillars of Integrity, Competence, Value, and Fun; 89% of team members rate it as a good or great place to work.

What makes a strong candidate for this Deskside Consultant role?

Strong candidates will have 3+ years of IT experience in deskside support for Microsoft environments, hands-on skills with hardware/software troubleshooting, ITIL knowledge, and the ability to independently solve technical issues while working proactively with users.

Long View Systems

Owner representation and construction management consulting

About Long View Systems

Long View Systems provides tailored consulting services in Owner Representation and Construction Management for developers, property managers, and design professionals. Their services are designed to support projects ranging from $300,000 to $200 million, leveraging over 30 years of experience in the Mid-Atlantic market. The company stands out from competitors by offering senior-level expertise and a well-established network across various disciplines, fostering long-term relationships that go beyond simple transactions. The goal of Long View Systems is to deliver sustainable solutions that ensure projects are completed efficiently, on time, and within budget, while maintaining a strong respect for the skilled tradespeople involved in the construction process.

Calgary, CanadaHeadquarters

1999Year Founded

VENTURE_UNKNOWNCompany Stage

Industrial & Manufacturing, Real EstateIndustries

1-10Employees

Benefits

Professional Development Budget

401(k) Retirement Plan

Risks

Increased competition in IT solutions could impact Long View's market share.

Rapid technological changes may challenge Long View's service adaptability.

Economic downturns could reduce IT spending, affecting Long View's revenue.

Differentiation

Long View is recognized as a leader in sustainability by Microsoft and Cisco.

The company offers customized IT solutions across public and private sectors.

Founder Jim Long's deep industry experience enhances Long View's reputation and service quality.

Upsides

Growing demand for digital transformation boosts Long View's service relevance.

Recognition as a Sustainability Changemaker enhances Long View's market credibility.

Partnerships with Microsoft and Cisco strengthen Long View's industry position.

Land your dream remote job 3x faster with AI

Try Jobo Free