Designated Selling Associate - St John Women's Ready to Wear - The Mall at Green Hills at Nordstrom

Nashville, Tennessee, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Part TimeJob Type

UnknownVisa

Retail, FashionIndustries

Requirements

Excellent communication and interpersonal skills to establish rapport with customers to cultivate relationships
The ability to excel in a competitive team environment
The ability to prioritize multiple tasks in a fast-paced environment
The ability to work a flexible schedule based on business needs
The ability to read sales reporting in relation to goals
Understand how to educate customers on new and emerging brands, suggesting based on what will work for them
Confidence with high/low price points and the ability to showcase to customers the value of the item and how it completes their entire wardrobe
A strong understanding of customer’s holistic wardrobe and style, along with a high degree of organization, to be able to strategically follow up and advice on what they will need to complete their wardrobe
Passion for fashion and enjoyment of working one-on-one with customers in a sales environment

Responsibilities

Set and achieve sales goals, for both in-store and digital selling with effective use of selling tools (inclusive of text and social media), and reservations
Build lasting relationships with customers
Give the best service to customers on their terms, which may require flexibility to perform work/duties in other departments or brands
Provide honest and confident feedback to customers about style, fit, and the value the piece will bring to their wardrobe
Seek fashion and product knowledge, including attending meetings and trainings, to build expertise
Build relationships with other DSAs, Stylists, and surrounding departments by conducting DSA-run product knowledge meetings
Provide valid product feedback to DM to help better the assortment received at the store
Drive predictable business through appointment-based selling during event and non-event timeframes
Work with the team to keep the department customer ready, including stocking, re-merchandising, display, price markdowns, merchandise transfers, and cleaning
Grow sales by opening new Nordstrom Rewards program accounts

Skills

Key technologies and capabilities for this role

SalesCustomer ServiceMerchandisingProduct KnowledgeSocial MediaDigital SellingRelationship BuildingFashion Styling

Questions & Answers

Common questions about this position

What benefits does Nordstrom offer to employees?

Nordstrom offers medical/vision, dental, retirement, paid time away, life insurance, disability, and merchandise discount.

Is this a remote position or does it require working in-store?

This is an in-store sales position at The Mall at Green Hills, requiring flexibility to perform duties in different departments and keep the department customer-ready.

What skills are required for the Designated Selling Associate role?

Required skills include excellent communication and interpersonal skills, ability to excel in a competitive team environment, prioritizing multiple tasks in a fast-paced setting, flexible scheduling, reading sales reports, and understanding customer wardrobes to provide style advice.

What is the work environment like for DSAs at Nordstrom?

The environment is fast-paced, competitive, team-oriented, and focused on sales goals, customer service, and fashion expertise, with collaboration among DSAs, Stylists, and departments.

What makes a strong candidate for this DSA position?

A strong candidate is passionate about fashion, thrives in sales with excellent customer rapport, excels in competitive teams, handles fast-paced multitasking, reads sales data, and provides confident wardrobe advice.

Nordstrom

Retailer offering clothing and accessories

About Nordstrom

Nordstrom is a retail company that focuses on providing a wide range of clothing, shoes, and accessories for men, women, and children. The company operates department stores and an online platform where customers can shop for various brands and styles. Nordstrom emphasizes a strong customer service experience, encouraging employees to take initiative and develop their careers within the organization. Unlike many competitors, Nordstrom fosters a culture of leadership and personal growth among its staff, which contributes to a dedicated and motivated workforce. The company's goal is to create a positive shopping experience while also being committed to environmental sustainability and community support.

Seattle, WashingtonHeadquarters

N/AYear Founded

$16MTotal Funding

N/ACompany Stage

Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

Risks

Increased competition from online retailers like Amazon may impact Nordstrom's market share.

Economic uncertainty could reduce consumer spending on luxury items, affecting sales.

Expansion into international markets exposes Nordstrom to geopolitical and currency risks.

Differentiation

Nordstrom emphasizes employee empowerment and career growth within the company.

The company is committed to environmental sustainability and community support.

Nordstrom's experiential retail approach includes pop-up shops and exclusive collaborations.

Upsides

Nordstrom Rack is expanding with new locations in West End and Lubbock by 2025.

The Nordy Club enhances customer savings and loyalty through exclusive benefits.

Strategic collaborations, like with DXL Big + Tall, expand Nordstrom's customer base.

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