Design Operations Program Manager at Plaid

San Francisco, California, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

FinTech, TechnologyIndustries

Requirements

At least 5+ years experience as a Design/Creative Program Manager, Design Operations Manager, or UX Program Manager for an in-house, centralized Design organization
Experience in design tools like Figma and project management tools like Linear
Demonstrated commitment to fostering an inclusive, equitable, transparent, empowering, and high-accountability culture
Strategic foresight and the ability to anticipate problems, prioritize ambiguous problem areas, drive alignment, and build consensus across multiple stakeholders
An eye for continual improvement, and passion for efficiency and operational excellence at scale
Excellent interpersonal, presentation, and communication skills
Comfort with a fast-changing environment

Responsibilities

Drive end-to-end execution of integrated brand and product campaigns in partnership with Design, Marketing, and Product teams
Build project plans, manage resources, and coordinate across teams and vendors to deliver high-quality creative work on time and within budget
Track performance and lead retrospectives to continually improve campaign processes
Establish and maintain scalable creative workflows, documentation, and reporting systems that improve visibility, feedback cycles, and asset management
Own the creative intake process to ensure requests are well-scoped, prioritized, and efficiently executed
Champion operational excellence and process clarity across teams
Oversee day-to-day operations of Plaid’s in-house video studio, including scheduling, budgeting, and resourcing
Partner with producers and editors to manage pre-production, shoots, and post-production delivery
Maintain production calendars, uphold creative quality standards, and manage vendor and freelancer relationships to ensure seamless video production at scale

Skills

Program Management

Design Operations

Campaign Planning

Creative Production

Studio Management

Process Improvement

Workflow Design

Cross-functional Collaboration

Brand Design

Product Design

Plaid

Connects financial accounts to apps securely

About Plaid

Plaid simplifies financial data management for individuals and businesses by connecting various financial accounts to apps and services. Its main product is a set of APIs that allow developers to integrate financial data into their applications, enabling users to track spending, initiate payments, and access financial services all in one place. Plaid serves a wide range of clients, including app developers and financial institutions, and is used by popular apps like LendingTree and Square. Unlike many competitors, Plaid focuses on providing a comprehensive and scalable platform that supports various financial use cases, such as transactions and identity verification. The company's goal is to enhance the way users interact with their financial data, making it easier and more secure.

San Francisco, CaliforniaHeadquarters

2013Year Founded

$714.3MTotal Funding

SERIES_DCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

We've got you covered: From medical, life, and 401ks, we’re here to support your physical, mental, and financial wellbeing.

Everyone is an owner: We want everyone to feel ownership over their work - literally, which is why we offer equity to full-time Plaids.

Vacation your way: We want to make sure you have time to meet your personal needs with unlimited PTO and two weeks of synchronous, company-wide vacation.

Grow your skills: Every Plaid is in control of their career development with our learning stipends, tools, and trainings.

Risks

Increased competition from API-based banking solutions like FIS's Code Connect platform.

Potential legal challenges, such as PNC's lawsuit over trademark issues.

Demand for enhanced transparency and security in financial data sharing.

Differentiation

Plaid offers seamless financial data integration through robust APIs for diverse clients.

Plaid's Pay by Bank for Bill Pay provides a cost-effective recurring payment solution.

Plaid's strategic partnerships enhance its value proposition in payroll and payment sectors.

Upsides

Plaid's expansion into the Triangle area indicates growth and increased hiring potential.

Partnership with Dwolla enhances Plaid's presence in the secure payments sector.

Collaboration with Ansa expands market reach through pay-by-bank capabilities for merchants.

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