Department Lead - Fern Valley at Gopuff

Louisville, Kentucky, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, BeveragesIndustries

Requirements

21 years of age or older
Knowledge of wine varietals, countries and regions
Ability to work a flexible schedule as business requires (nights, weekends and holidays)
Desire to continually develop retail sales skills and knowledge of product and services
Two years of management experience
Prior experience in a team environment requiring professional communication skills
Retail experience in retail spirits industry preferred
Team player
Strong interpersonal skills necessary for establishing customer and team relationships
Ability to demonstrate a positive and engaging attitude and demeanor
High School Diploma or equivalent
Must pass WSET, Cicerone Certification, Certified Bourbon Steward, ServSafe Certification provided by BRS for specific department
Ability to frequently stand and move in an assigned location safely and efficiently
Ability to carry or lift items weighing up to 50 pounds
Ability to handle objects, products and equipment safely
Ability to bend and kneel

Responsibilities

Provide excellent customer service by greeting and establishing rapport with customers while informing customers of BRS products and services
Expert knowledge of BRS products to provide customers with recommendations
Drive sales in all departments
Replenish and maintain inventory
Organize and communicate with vendors and buyers for store tastings
Assist in the training of new Store Associates
Perform cashier functions and adhere to minor policy while completing customer transactions
Assist front end scheduling of store associates
Cash management
Provide high levels of customer service, driving sales, handling difficult situations, demonstrating organizational skills, multi-tasking
Coaching team members and guidance to improve customer experience
Ensures all pricing, signage, and display information is correct
Maintain store safety standards
Store cleanliness and assist in maintaining standards on the sales floor, stock room, lockers, and bathrooms
Maintain all safety standards for deliveries
Assist in promotions and setup of events

Skills

Key technologies and capabilities for this role

Customer ServiceSalesInventory ManagementCashierTeam TrainingCash ManagementVendor CommunicationWSETCicerone CertificationCertified Bourbon StewardServSafe Certification

Questions & Answers

Common questions about this position

What certifications are required for the Department Lead position?

Candidates must pass WSET, Cicerone Certification, Certified Bourbon Steward, and ServSafe Certification provided by BRS for specific departments.

Is this a remote position or does it require on-site work?

This is an on-site retail position requiring standing, moving, lifting up to 50 pounds, and working in store locations across Kentucky.

What experience is required for this role?

Two years of management experience is required, along with retail experience in the spirits industry preferred, and prior experience in a team environment.

What does the work schedule look like for Department Lead?

The role requires the ability to work a flexible schedule as business requires, including nights, weekends, and holidays.

What makes a strong candidate for the Department Lead role?

Strong candidates have 2+ years of management experience, knowledge of wine varietals and spirits products, retail experience in the industry, team player attitude, and strong interpersonal skills.

Gopuff

Digital delivery service for convenience items

About Gopuff

GoPuff is a digital delivery service that specializes in providing convenience items, snacks, and beverages directly to consumers. Customers can easily place orders through the GoPuff website or app, and their selected products are delivered straight to their doorsteps. The service offers a wide range of items, from candy bars to alcoholic beverages, catering to those who want quick access to everyday goods. Revenue is generated through product sales and delivery fees, with promotional deals available to attract more customers. What sets GoPuff apart from its competitors is its extensive product selection and commitment to fast delivery, aiming to meet the needs of consumers looking for convenience.

Philadelphia, PennsylvaniaHeadquarters

2013Year Founded

$4,817.2MTotal Funding

CONVERTIBLECompany Stage

Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Comprehensive medical, dental, and vision insurance

Optional FSAs and HSA plans

401(k)

Commuter benefits

Supplemental employee, spouse and child life insurance to all eligible employees

Gopuff employee discount

Career growth opportunities

Internal rewards programs

Annual performance appraisal and bonus

Risks

Increased competition from DoorDash could impact Gopuff's market share in gift card delivery.

'Santa Hours' may lead to higher operational costs without guaranteed returns.

Aldi price match could strain profit margins if not managed carefully.

Differentiation

Gopuff offers 24/7 delivery with 'Santa Hours' in London, enhancing convenience.

Partnership with Blackhawk Network enables instant gift card delivery, expanding service offerings.

Acceptance of SNAP EBT nationwide positions Gopuff as a leader in accessible grocery options.

Upsides

Collaboration with Liquid Death boosts brand visibility among younger demographics.

Aldi price match initiative attracts cost-conscious consumers, enhancing competitive edge.

'Give With Gopuff' initiative improves brand image through corporate social responsibility.

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