Dental Treatment Coordinator - EST hours (Remote)

Position Overview

• Location Type: Remote
• Job Type: Full-time
• Salary: Not specified

ISTA Personnel Solutions South Africa is recruiting on behalf of a USA-based dental services provider. We are seeking a Dental Treatment Coordinator to support their remote dental care operations. This is a non-clinical, administrative role that involves liaising between dental practitioners and patient representatives (e.g., family members, nursing homes, or Power of Attorney) to obtain consent for recommended dental procedures.

Please Note: This role requires you to work USA hours Monday - Friday from 9:00 AM to 6:00 PM EST (15:00 PM to 24:00 PM South African time). These working hours are subject to change depending on daylight savings and/or the operational requirements of the company.

Requirements

• Previous experience in healthcare, dental, or customer care roles is strongly preferred.
• Solid understanding of medical and dental terminology (or ability to quickly research and comprehend).
• Excellent verbal communication and telephone etiquette.
• Strong organizational and multitasking abilities.
• High level of tech-savviness; comfortable working with multiple digital tools.
• Empathetic, caring, and patient personality with the ability to stay composed under pressure.
• Adaptability to new systems and processes – willingness to follow detailed instructions.
• Ability to work independently and take initiative in solving problems.

Responsibilities

• Review dental procedure reports submitted by dentists.
• Contact patient representatives (nursing home staff, family members, or POAs) to explain the required dental treatment and obtain consent.
• Clearly communicate dental terminology and procedures, ensuring understanding and comfort.
• Maintain accurate records of communication, consents, and follow-ups.
• Coordinate effectively with internal dental teams to ensure timely treatment approvals.
• Handle a significant workload transitioning from a previous handler, with training and guidance provided.
• Use discretion, empathy, and professionalism during sensitive conversations.
• Think creatively and independently to resolve approval or communication issues.
• Provide exceptional customer care and build trust with all stakeholders.

Work Environment & Technical Requirements

• Work Environment: Remote role for South African Citizens only.
• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
• Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.

Application Instructions

• Please consider your application if you are not contacted within 14 working days.