Deal Desk Analyst at SentiLink

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Financial ServicesIndustries

Requirements

3–6 years of experience in a process-driven operational role (Deal Desk, Sales Operations, Order Management, Revenue Operations, or Finance Operations)
Experience in high-volume, SLA-driven environments (BPO, shared services, or global ops teams)
Strong attention to detail and ability to catch errors in pricing, bundles, or contract terms
Clear, professional written and verbal communication skills
Demonstrated ability to document processes, SOPs, and templates
Familiarity with Salesforce, contract lifecycle management tools (Ironclad or similar), or equivalent workflow systems
A service-oriented mindset — views AEs and stakeholders as internal customers and delivers accordingly

Responsibilities

Process deal requests from intake to final documentation, ensuring ≥90% delivered within SLA (target: one business day)
Apply approved pricing rules and contract templates with zero critical errors; escalate exceptions per defined workflows
Prepare and finalize order forms and SOWs in coordination with Legal
Maintain accurate and auditable records in the system of record (Ironclad or equivalent)
Create and maintain SOPs, templates, and training materials for deal processing
Partner with Sales, Finance, and Legal to ensure smooth, consistent deal execution
Contribute to process improvements and automation opportunities to increase efficiency
Help onboard and train future team members as the Deal Desk function scales

Skills

Deal Processing

Pricing Rules

Contract Templates

Order Forms

SOW Preparation

Workflow Management

SLA Compliance

Documentation

Compliance

Escalation Workflows

SentiLink

Machine learning solutions for identity fraud detection

About SentiLink

SentiLink provides solutions to help financial institutions prevent identity fraud. Their main product uses machine learning models to detect fraudulent activities during the application process. By analyzing data and reviewing cases with a team of risk analysts, SentiLink offers insights that help clients make informed decisions about approving customers. What sets SentiLink apart from competitors is their ability to adapt their products to various types of fraud and customize them to meet the specific needs of each client. The goal of SentiLink is to enable financial institutions to minimize fraud losses while maintaining a positive customer experience.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$81.7MTotal Funding

SERIES_BCompany Stage

Fintech, AI & Machine Learning, Financial ServicesIndustries

51-200Employees

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Home Office Stipend

Risks

Sophisticated fraud techniques may outpace SentiLink's current detection capabilities.

Dependence on high-quality data could impact fraud detection effectiveness if data quality declines.

Intense competition in the fintech sector may threaten SentiLink's market position.

Differentiation

SentiLink specializes in detecting synthetic identities using proprietary machine learning models.

The company offers customizable solutions that integrate seamlessly with clients' existing systems.

SentiLink's Facets tool provides feature-specific intelligence to enhance fraud detection accuracy.

Upsides

Growing demand for synthetic identity fraud detection boosts SentiLink's market potential.

Partnerships with Scienaptic AI and Persona enhance SentiLink's fraud detection capabilities.

API-based solutions allow SentiLink to offer seamless integration and customization.

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