DE030867 - Quality Assurance Analyst(Alabang) at Accenture

Muntinlupa, Metro Manila, Philippines

Apply Now

Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

NoVisa

Insurance, ClaimsIndustries

Requirements

Minimum of 2 years of relevant experience
Work experience in insurance/claims is preferred but not required
High level of integrity and professionalism, with a strong work ethic and commitment to ethical standards
Detail-oriented with strong analytical skills
Must have a keen eye for detail and strong analytical skills to accurately review claims, identify errors and compliance gaps, and recommend solutions that improve process efficiency
Effective communicator with adaptability and service orientation
Communicate clearly and work well with teams and clients, while staying adaptable in fast-paced environments
Already have the right to live and work in this country

Responsibilities

Listen to recorded FNOL (First Notice of Loss) calls and assess whether agents adhere to approved scripts, deliver mandatory disclaimers, and follow escalation protocols
Evaluate the agent’s ability to actively listen, summarize the caller’s needs, and maintain professionalism throughout the interaction
For non-voice transactions, check written documentation for clarity, completeness, and compliance with regulatory and client-specific requirements
Compile audit findings into performance reports that highlight trends, recurring errors, and areas for improvement
Share insights with team leads and stakeholders to drive operational excellence
Participate in regular calibration sessions to align scoring standards across the team, ensuring consistency and fairness in evaluations
Identify skill gaps and training needs among claims intake agents based on audit outcomes
Collaborate with training teams to develop targeted coaching plans and refresher modules
Play a key role in onboarding new hires and supporting transitions—such as process changes, system upgrades, or client expansions—by updating quality criteria and helping new team members understand expectations

Skills

Key technologies and capabilities for this role

Quality AssuranceCall AuditingFNOLClaims ProcessingPerformance ReportingAnalytical SkillsTraining DevelopmentOnboardingCompliance ReviewScript Adherence

Questions & Answers

Common questions about this position

What is the work setup for this Quality Assurance Analyst role?

The work setup is hybrid.

What are the required skills and qualifications for this position?

Candidates need a minimum of 2 years of relevant experience, high level of integrity and professionalism, detail-oriented with strong analytical skills, and effective communication with adaptability and service orientation. Work experience in insurance/claims is preferred but not required.

What is the salary range for this role?

This information is not specified in the job description.

What is the shift schedule and location for this project?

The project shift schedule is Mid Shift with rest days on weekends, and the team location is Muntinlupa Filinvest Axis Tower One.

What makes a strong candidate for this Quality Assurance Analyst position?

Strong candidates will have at least 2 years of relevant experience, a keen eye for detail, strong analytical skills, effective communication abilities, and adaptability in fast-paced environments, with insurance/claims experience being a plus.

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

Land your dream remote job 3x faster with AI

Try Jobo Free