Database Support Engineer - Weekend (India)

India

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Data Infrastructure, Database SoftwareIndustries

Requirements

Candidates should possess a Bachelor’s degree in Computer Science, Information Systems, or equivalent experience, along with experience with relational databases at scale, including administration, data modeling, and query optimization. Proven experience as a technical support professional interacting with external customers is required, alongside a strong aptitude for understanding and learning new software products and excellent communication skills demonstrating patience and empathy when explaining complex technical concepts.

Responsibilities

The Technical Support Engineer will work with customers on a wide range of topics, including basic administration of TimescaleDB and in-depth consultative conversations regarding design, optimization, and implementation. They will manage support cases from initiation to resolution, develop and maintain strong relationships with customers to ensure their success, and demonstrate curiosity, a continuous learning mindset, and a proactive approach to improving products, processes, and culture.

Skills

PostgreSQL

Relational Databases

Database Administration

Data Modeling

Support Case Management

Customer Support

Design Optimization

Implementation

Timescale

Time series data management and analytics

About Timescale

Timescale specializes in managing time series data through its main product, TimescaleDB, which is an open-source database designed to efficiently handle large volumes of data points collected over time. Built on PostgreSQL, TimescaleDB offers reliable performance and operational efficiency. The company serves various industries, including IoT and financial services, enabling clients to analyze and gain insights from time series data for improved decision-making and automation. Timescale differentiates itself by providing both on-premise and cloud-based solutions, along with a freemium model that allows users to access the core product for free while offering premium features and enterprise support for revenue. The goal of Timescale is to enhance how businesses manage and analyze time series data, making it easier and more effective for organizations to leverage their data.

New York City, New YorkHeadquarters

2015Year Founded

$179.8MTotal Funding

SERIES_CCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

51-200Employees

Risks

Increased competition from Neon offering serverless Postgres databases.

Rebranding as a cloud company may confuse existing customers, risking churn.

Growing popularity of serverless platforms challenges Timescale's traditional offerings.

Differentiation

TimescaleDB is built on PostgreSQL, ensuring reliability and operational efficiency.

Offers both on-premise and cloud-based solutions, catering to diverse business needs.

Freemium model with open-source core attracts a large user base.

Upsides

Increased adoption of edge computing aligns with Timescale's time-series database offerings.

Rise of serverless computing creates opportunities for scalable, on-demand resources.

Growing trend of digital twins boosts demand for robust time-series data management.

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