LivePerson

Database Engineer III (Big Data)

Hyderabad, Telangana, India

Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology & ServicesIndustries

Requirements

Candidates should possess 8+ years of experience managing large-scale production database systems handling terabytes of data, expertise in MySQL administration & replication, and experience with any of Elasticsearch, Kafka, Hadoop, or Vertica. Strong background in Google Cloud Platform (GCP) or AWS database deployments are also required, along with proficiency in Infrastructure as Code (IaC) using Terraform & Ansible, and skills in Python & Bash scripting for automation, and experience with Liquibase or Flyway for database automation.

Responsibilities

As a Database Engineer III, you will partner with cross-functional teams to define database requirements and architectural strategies, design, implement, and maintain highly scalable, on-prem and cloud-based database systems on Google Cloud Platform (GCP), develop automation solutions using Terraform, Ansible, and Python to streamline database provisioning and management, ensure robust version control of infrastructure configurations, monitor, troubleshoot, and optimize database performance, establish and enforce backup, recovery, and disaster recovery protocols, collaborate with security teams to implement compliance and data protection measures, lead incident resolution, analyze root causes, and drive long-term solutions, and stay ahead of industry trends in DevOps, cloud computing, and database technologies, as well as participate in on-call rotations for 24x7 support.

Skills

MySQL
Elasticsearch
Kafka
Hadoop
Vertica
GCP
AWS
Terraform
Ansible
Python
Bash
Liquibase
Flyway
Prometheus
Grafana
PMM
ELK stack

LivePerson

Digital customer engagement and communication tools

About LivePerson

LivePerson provides businesses with tools to engage with their customers through digital channels. Their main product, LiveEngage, facilitates real-time interactions via live chat, messaging, and AI-driven bots across various platforms like websites, mobile apps, and social media. LivePerson's subscription-based model allows clients to access a suite of tools, including APIs and SDKs, to manage customer interactions and analyze performance. Unlike competitors, LivePerson focuses on enhancing customer experience with features like "click to message" and "click to chat," which enable direct communication from digital platforms. The company's goal is to improve customer service and engagement for businesses, ultimately leading to increased sales and satisfaction.

Key Metrics

New York City, New YorkHeadquarters
1995Year Founded
$40.5MTotal Funding
IPOCompany Stage
Data & Analytics, Consumer Software, Enterprise SoftwareIndustries
1,001-5,000Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Company Match
401(k) Retirement Plan
Paid Vacation
Paid Sick Leave
Paid Holidays
Parental Leave
Family Planning Benefits
Fertility Treatment Support
Professional Development Budget
Tuition Reimbursement
Wellness Program
Mental Health Support
Flexible Work Hours
Remote Work Options
Employee Stock Purchase Plan

Risks

Emerging AI platforms could erode LivePerson's market share with competitive pricing.
Rapid AI advancements may require significant R&D investment to maintain competitiveness.
Data privacy concerns and regulatory changes could impact LivePerson's operations.

Differentiation

LivePerson's Conversational Cloud platform offers seamless AI-driven customer engagement solutions.
The company partners with industry leaders like Telnyx to enhance real-time communication.
LivePerson's subscription-based model ensures a steady revenue stream from diverse industries.

Upsides

Increased adoption of AI-driven solutions boosts LivePerson's market presence.
Recognition in Inc.'s 2024 Power Partner Awards enhances LivePerson's B2B reputation.
Partnerships with companies like Capitec expand LivePerson's customer service capabilities.

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