Data Engineer Lead at Intercom

Montreal, Quebec, Canada

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

Advanced skills in Snowflake Data Cloud
Advanced skills in SQL language, Window functions and recursive queries
Proficiency in Apache Airflow or equivalent
Proficiency in cloud computing platforms (AWS, Azure, GCP)
Knowledge of DBT (analytics engineering)
Knowledge of data modeling (Kimball)
Understands the architecture of Power BI services (workspace concepts, dashboards versus reports, Apps, etc.)
Applicable knowledge of languages like Python/R to present more complete visuals (asset)
Sufficient knowledge of the Python language to apply it in a data integration context
Minimum 5-7 years of experience as a developer on analytic projects
Bachelor’s degree or higher in a relevant field (Information Technology, Data Eng., Masters in BI, mathematics, etc.)
Strong interest in cloud computing technologies and modern platforms
Excellent communication skills
Bilingual, French and English
Motivated individual, adaptable to a fast-paced environment
Solution-driven mindset

Responsibilities

Define specifications and requirements for mandates in collaboration with stakeholders across the organization
Design data integration flows using platforms such as Snowflake (SQL, Tasks, Stream, Pipe), AWS (Lambda, Kinesis firehose, S3, etc.) and Azure (Data Factory, Azure SQL DB, etc.), and tools such as DBT
Improve the organization of data to better support all the different loading frequencies
Participate in the development of the data Dev Ops practice, notably with the implementation of automated deployments
Feed the different analytical environments (OPS datamarts, Finance, Sales & Marketing, HR, etc.)
Create automated data validation requests
Investigate data quality and ETL issues and work to resolve them
Contribute to the technical documentation of data flows
Establish and maintain data repositories
Always be on the lookout for possible improvements to the platform and methodology
Responsible for the different analytical platform from a security (i.e. accesses) standpoint
Build a data governance model for the company, with the help of the Data Architect
Prioritize mandates in collaboration with stakeholders across the organization to guarantee the fulfillment of the business objectives
Define career path for each member of the data engineering team and support their growth within the organization
Supervise and mentor the data engineering team in the fulfillment of its mission and mandates
Evaluate the performance of the data engineering team while promoting career retention, training and growth
Promote and implement an Agile methodology among the data engineering team

Skills

Snowflake

SQL

DBT

Apache Airflow

AWS

Azure

GCP

AWS Lambda

Kinesis Firehose

AWS S3

Azure Data Factory

Azure SQL DB

Intercom

Customer communication platform for businesses

About Intercom

Intercom provides a customer communication platform that enables businesses to connect with their customers through personalized messaging and automation. The platform includes tools for live chat, email marketing, and customer support, allowing companies to manage interactions in one place. Intercom operates on a subscription model, offering various pricing tiers based on the features and scale needed by clients, which range from small startups to large enterprises across different industries. What sets Intercom apart from its competitors is its integration of multiple communication tools and analytics features, which help businesses assess the effectiveness of their customer engagement strategies. The main goal of Intercom is to enhance customer experience by facilitating better communication between businesses and their customers.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$234.2MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

We reward our people - All full-time Intercom employees are offered a rewards program that includes competitive base salary, bonus, equity, and benefits.

We love to learn - There are so many opportunities here to learn and build a career. We support employees' growth by offering a wide range of continuing education options, including core skills, management training, and guided learning.

We take employee wellbeing seriously - We offer comprehensive healthcare coverage, including medical, dental, and vision, as well as employee assistance programs and mental health resources. We also offer flexible time off, significant paid family leave, and more.

The world has changed. So has the way we work - The majority of our employees say they prefer a hybrid model of work—some in-office time, some WFH—so that's our current approach. No matter what, though, we're committed to listening to our team.

Risks

Emerging startups offer similar solutions at lower prices, threatening market share.

Major tech companies' AI advancements may outpace Intercom's offerings.

Stricter data privacy regulations could increase compliance costs for Intercom.

Differentiation

Intercom integrates live chat, email marketing, and support into a single platform.

The platform supports over 600 million monthly active end users globally.

Intercom's analytics tools help businesses measure communication strategy effectiveness.

Upsides

Demand for AI-driven support solutions enhances Intercom's offerings.

Omnichannel communication trends align with Intercom's integrated messaging solutions.

E-commerce expansion drives demand for robust customer support systems like Intercom.

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