Data Analyst - Analista de Datos at Alma

Gijón, Principality of Asturias, Spain

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Transportation, MobilityIndustries

Requirements

Mentalidad analítica y orientación al cliente, con pasión por entender el “por qué”
Curiosidad, creatividad e innovación, trabajando con precisión incluso en plazos ajustados
Proactividad, mejora continua y excelentes habilidades comunicativas y organizativas
Experiencia previa como Data Analyst
Titulación en Investigación de Mercados, ADE, Estadística, Marketing o similar, con formación o experiencia demostrable en análisis de datos
Nivel de inglés mínimo B2
Manejo de herramientas de visualización (Tableau, Power BI), Python, SQL y alto dominio de Excel
Valorable experiencia con APIs y webscraping
Valorable conocimiento en modelos de IA

Responsibilities

Diseñar, elaborar y mantener dashboards para las diferentes áreas de la compañía, atendiendo además las solicitudes de información y análisis
Realizar el análisis y seguimiento diario de KPI’s de Customer Experience en todos los negocios y servicios
Analizar tendencias, correlaciones y patrones a partir de las distintas fuentes de datos disponibles, relacionándolas con otras fuentes internas y aplicando diversas técnicas (correlaciones, regresión, análisis de escenarios, análisis de sentimiento, etc.)
Colaborar en el diseño, elaboración y difusión de estudios y análisis relacionados con la experiencia de cliente
Definir requisitos técnicos para la implantación de nuevos sistemas de medición de experiencia de cliente y calidad del servicio
Dar apoyo a proyectos de transformación digital relacionados con el almacenamiento, manejo, análisis y reporte de indicadores de experiencia de cliente, en colaboración con los equipos de BI, IT y CRM
Interactuar con consultoras y proveedores externos para proyectos analíticos y de IA
Participar en proyectos internos de mejora del servicio ofrecido al cliente

Skills

Key technologies and capabilities for this role

DashboardsKPI AnalysisData AnalysisTrend AnalysisCorrelation AnalysisRegressionScenario AnalysisSentiment AnalysisBISQLPythonCustomer ExperienceDigital Transformation

Questions & Answers

Common questions about this position

What work arrangement does this position offer?

The role offers a flexible work schedule with 1 day of telework per week plus 1 extra day per month, and work in the innovation offices in Gijon.

What benefits are provided for this role?

Benefits include indefinite contract, staff travel discounts with ALSA and partners, professional development programs, international mobility, flexible remuneration (restaurant tickets, transport pass, health insurance, childcare vouchers), Alsalud program, gym access, volunteering program, and free coffee and fruit.

What salary or compensation is offered for this position?

This information is not specified in the job description.

What skills and qualifications are required for this Data Analyst role?

Required qualifications include prior experience as a Data Analyst, a degree in Market Research, Business Administration, Statistics, Marketing or similar with demonstrable data analysis training, minimum B2 English level, handling of visualization tools, analytical mindset, customer orientation, curiosity, creativity, proactivity, and excellent communication and organizational skills.

What is the company culture like at Alma?

Alma values innovation, diversity, sustainability, and new ways of working, believing that a diverse and inclusive team is key to success and quality service.

Alma

Digital platform connecting clients with therapists

About Alma

Alma connects individuals seeking mental health services with a variety of therapists through its digital platform, helloalma.com. The platform primarily serves clients looking for therapy for issues like anxiety, depression, personal growth, and relationship challenges. Alma's approach focuses on making therapy more affordable by partnering with insurance companies, allowing clients to save an average of 77% on therapy costs. This affordability is a key aspect that sets Alma apart from other mental health services. Additionally, Alma supports therapists by offering resources for continuing education and professional development, ensuring they are well-prepared to assist their clients. The company emphasizes the importance of the client-therapist relationship, aiming to match clients with therapists who best meet their individual needs. Alma operates on a membership model, where therapists pay a fee to access the platform's resources and client base.

New York City, New YorkHeadquarters

2018Year Founded

$214.5MTotal Funding

SERIES_DCompany Stage

HealthcareIndustries

1,001-5,000Employees

Benefits

Remote Work Options

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Wellness Program

Home Office Stipend

Parental Leave

Paid Holidays

Unlimited Paid Time Off

Risks

Increased competition from platforms like Headway and SonderMind could impact Alma's market share.

Rapid expansion to 8,000 providers may challenge service quality and support.

Regulatory changes in telehealth reimbursement policies could affect Alma's business model.

Differentiation

Alma partners with insurance companies to make therapy more affordable for clients.

The platform offers a comprehensive suite of tools for therapists, including scheduling and billing.

Alma emphasizes client-therapist matching to ensure personalized and effective therapy sessions.

Upsides

Alma raised $130 million in Series D funding to expand its platform and services.

The decreasing stigma around mental health is increasing demand for Alma's services.

Alma's integration of AI can enhance client-matching algorithms and service delivery.

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