CYOC Platform Engineer Government) at AT&T

Bellevue, Nebraska, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

NoVisa

Government, Defense, TelecommunicationsIndustries

Requirements

TS/SCI clearance (can start with TS)
Bachelor’s degree (B.S.) in Computer Science
8+ years of experience in cybersecurity and vulnerability management for Government IT programs
At least one of the following certifications: GFACT, GISF, Cloud+, GCED, PenTest+, Security+, or GSEC
Office presence minimum of 5 days per week at customer's site in Bellevue, Nebraska (no relocation offered)
Ability to perform shift work for 24x7 coverage

Responsibilities

Provide systems engineering support and real-time monitoring for enterprise platform solutions within the CYOC environment
Develop and maintain platforms to support management of COOP/DR, Change, Problem, Configuration, Incident, Knowledge, Event, and Maintenance IT Service Management (ITSM) tasks
Integrate and maintain IT Operations platforms, ensuring seamless operation and high availability
Design and develop automated dashboards and workflows for enterprise systems such as ServiceNow, MECM, SolarWinds, and PowerBI
Create and maintain detailed technical documentation for all IT infrastructure operations and processes
Support the automation of routine tasks to improve efficiency and reliability in IT operations
Collaborate with cross-functional teams to implement platform enhancements and resolve technical issues

Skills

Key technologies and capabilities for this role

Systems EngineeringServiceNowMECMSolarWindsPowerBIITSMAutomationDashboardsWorkflowsCOOP/DRTechnical DocumentationCybersecurityVulnerability Management

Questions & Answers

Common questions about this position

What is the salary range for the CYOC Platform Engineer position?

The salary range is between $78,800 and $136,885, with individual starting salary depending on geography, experience, and expertise.

Is this a remote position or does it require office presence?

This position requires office presence of a minimum of 5 days per week and is only located at the customer's site in Omaha, Nebraska. No relocation is offered.

What are the required qualifications and certifications for this role?

A Bachelor’s degree in Computer Science, 8+ years of experience in cybersecurity and vulnerability management for Government IT programs, and at least one certification such as GFACT, GISF, Cloud+, GCED, PenTest+, Security+, or GSEC are required. TS/SCI clearance is required, but candidates can start with TS.

What is the company culture like at AT&T Global Public Sector?

AT&T Global Public Sector is dedicated to recruiting, developing, and empowering a diverse, high-performing workforce that is passionate about what they do, committed to shared values, and dedicated to customers’ missions.

What experience makes a strong candidate for this CYOC Platform Engineer role?

Desired qualifications include ITIL V4 Certification, hands-on experience with ServiceNow, MECM, SolarWinds, and PowerBI, strong background in automation and dashboard development, experience with 24x7 operations and shift work, and excellent troubleshooting, communication, and teamwork skills in government settings.

AT&T

Telecommunications services including wireless and broadband

About AT&T

AT&T provides telecommunications services, including wireless communications, broadband internet, and digital television, primarily in the United States. Its 5G network offers faster data speeds and more reliable connections, although availability can vary. The company caters to both individual consumers and businesses, offering various subscription plans that include options for unlimited data and bundled services that combine internet, TV, and phone. AT&T generates revenue mainly through subscription fees, device sales, and its streaming service, DIRECTV STREAM, which adds to its diverse offerings. In a competitive market, AT&T distinguishes itself with its extensive service range and strong brand presence.

Dallas, TexasHeadquarters

1876Year Founded

$43.3MTotal Funding

IPOCompany Stage

Consumer Software, EntertainmentIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Paid Holidays

Paid Parental Leave

Adoption Assistance

Disability Insurance

Life Insurance

Employee Assistance Programs

Wellness Program

Employee Discounts

Risks

The customer service guarantee may increase financial liabilities due to compensation for outages.

A recent data breach could damage AT&T's reputation and lead to customer churn.

Resistance to replacing landlines may impact customer retention and satisfaction.

Differentiation

AT&T offers a unique customer service guarantee, setting it apart from competitors.

The company is expanding its fiber network, enhancing broadband offerings in underserved areas.

AT&T's 'Phone-Advanced' device aligns with the trend of replacing traditional landlines.

Upsides

AT&T's fiber network expansion could provide a competitive edge in broadband services.

The new customer service guarantee may attract customers from competitors lacking similar assurances.

Collaboration with The Arc enhances AT&T's brand image through corporate social responsibility.

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