Slate CRM Consultant
Strata Information GroupSalary not specified
Full Time
Senior (5 to 8 years), Expert & Leadership (9+ years)
Not SpecifiedCompensation
Internship, Entry Level & New GradExperience Level
InternshipJob Type
UnknownVisa
Banking, Financial ServicesIndustries
Requirements
- Laurea triennale o magistrale in Economia, Marketing, Statistica, Ingegneria Gestionale o affini
- Ottima conoscenza della lingua inglese (almeno B2)
- Padronanza nell’utilizzo della suite MS Office
- Familiarità nell’utilizzo di strumenti di Data Analisi (e.g. SPSS, SAS) e di business intelligence (e.g. Power BI, Qlik)
- Predisposizione all’approccio analitico con competenze in progettazione, creazione e manipolazione di basi di dati e capacità in gestione e analisi dati
- Interesse per CRM, marketing data-driven e customer experience
- Precisione, curiosità e attitudine all’apprendimento
- Buona capacità organizzativa e relazionale
- Attitudine al lavoro in team
Responsibilities
- Supporto alla gestione di campagne CRM (e-mail, SMS, telefoniche)
- Verifica e aggiornamento dei flussi del customer journey
- Preparazione segmentazioni e liste clienti
- Supporto alla reportistica e alla creazione di dashboard KPI
- Raccolta e analisi preliminare dei risultati delle campagne
- Attività di coordinamento operativo con Marketing, IT e Contact Center
- Testing di nuovi flussi e attività di contatto
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What are the required qualifications for this internship?
Candidates must have a bachelor's or master's degree in Economics, Marketing, Statistics, Management Engineering or related fields, excellent English knowledge (at least B2), proficiency in MS Office suite, familiarity with data analysis tools like SPSS or SAS, and business intelligence tools like Power BI or Qlik, plus an analytical approach.
Is this internship remote or office-based?
This information is not specified in the job description.
What does the company culture look like at Santander Italia?
Santander Italia promotes collaboration, continuous skill development through sharing and frequent feedback, and an enthusiastic work environment. They emphasize responsible risk management, stakeholder trust, and people satisfaction, and have been recognized by Great Place to Work as one of the best companies in Italy for working conditions.
What are the main responsibilities in this CVM internship?
Responsibilities include supporting CRM campaign management (email, SMS, phone), verifying and updating customer journey flows, preparing customer segmentations and lists, supporting reporting and KPI dashboards, preliminary analysis of campaign results, operational coordination with Marketing, IT, and Contact Center, and testing new flows.
What makes a strong candidate for this internship?
A strong candidate is a recent graduate or graduating student in relevant fields like Economics or Marketing, with strong English skills, MS Office proficiency, experience in data analysis and BI tools, and an analytical mindset for supporting CRM activities and customer journey optimization.
Santander
Provides banking, investment, and insurance services
About Santander
Santander Bank provides a variety of financial services to individuals, small businesses, and large corporations in the United States. Its offerings include savings and checking accounts, loans, credit cards, and investment products. The bank also has specialized services through Santander Investment Services and insurance products via Santander Securities LLC. Santander stands out from its competitors by focusing on community growth, committing $13.6 billion to support initiatives like the 'Cultivate Small Business' program, which aids early-stage entrepreneurs, especially from underrepresented groups. The bank generates revenue through interest on loans, service fees, and commissions, while promoting responsible banking practices and financial education. Santander's goal is to empower individuals and businesses, enhance community prosperity, and provide comprehensive financial solutions.
Boston, MassachusettsHeadquarters
1902Year Founded
$75MTotal Funding
POST_IPO_DEBTCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Health, dental, & vision
401k
Flexible PTO
Parental & sick leave
Discounts: technology, travel, auto, fitness, & tuition
Risks
ISO 20022 transition may challenge smaller business partners.
'Quishing' attacks pose a growing threat to consumer security.
Openbank faces competition in the U.S. high-yield savings market.
Differentiation
Santander's Openbank offers a 5.00% APY high-yield savings account nationwide.
The bank's Inclusive Communities Plan pledges $13.6 billion for community initiatives.
Santander's ISO 20022 adoption enhances operational efficiency and data management.
Upsides
Openbank's high-yield savings account attracts more U.S. customers.
Santander's renewable energy financing highlights commitment to sustainable investments.
Proactive cybersecurity measures enhance customer trust and protect digital assets.
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