Customer Visits and Heritage Officer at MBTA

Stevenage, England, United Kingdom

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£32,000 – £36,000Compensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

NoVisa

Defense, AerospaceIndustries

Requirements

British Citizen or Dual UK national with British citizenship
Ability to confidently interact with senior VIPs and their Outer Offices
Able to work calmly under pressure and react to changing situations
Adequate knowledge of the business and purpose of each Directorate
Ability to manage detailed visit programmes against taught timelines
Understanding of UK MoD structure, departments within and roles of senior customers
Awareness and understanding of cultural differences and requirements for visits
Personal interest in history and heritage
Attention to detail to support cataloguing heritage material

Responsibilities

Deliver all course visits, non-senior management visits and assist in supporting VIP visits to MBDA UK sites, including liaison with visitor’s Outer Office, internal comms, producing Visit Programme, site tour, security clearances, logistical organisation, hospitality and presentations
Physically manage visits on the day, including travel to other sites if required
Deputise for VIP Customer Visits and Heritage Officer MBDA UK as required
Assist with delivery of annual live stream employee CEO/UK MD update and manage logistics for senior team site visit programme on behalf of MDs office
Maintain annual VIP and Course Visits Forecast
Manage dedicated Visits & Events Area, including equipment, bookings and swipe access
Manage missile models and materiel held by the Dept
Record relevant details of all visits as part of heritage role
Actively locate, record and catalogue heritage material across MBDA UK
Assist in managing MBDA UK SharePoint Heritage Portal and all material within
Control access and permissions to MBDA UK SharePoint Heritage Portal
Assist in managing heritage WeWatch channel and uploading new material
Co-own Corporate Social Network intranet Heritage site
Promote and advertise MBDA UK SharePoint Heritage Portal across the business, respond to comments and encourage conversations
Provide material on MBDA heritage when required
Maintain Heritage Missile displays across sites, including sourcing additional items
Assist in providing annual report on key milestones and significant events across sites
Liaise with each site’s Heritage volunteers to maintain local records centrally

Skills

Event Management

VIP Coordination

Logistics

Security Clearance

Hospitality

Site Tours

Stakeholder Liaison

Presentations

MBTA

Public transit services in Greater Boston

About MBTA

The Massachusetts Bay Transportation Authority (MBTA) offers public transit services in the Greater Boston area, including subways, buses, commuter rails, and ferries. It generates revenue through fare collection, providing various products like single-ride tickets, monthly passes, and the CharlieCard for convenient payment. The MBTA stands out by offering a comprehensive range of transit options and continually improving service quality and accessibility. Its goal is to enhance the customer experience while serving the transportation needs of the community.

Boston, MassachusettsHeadquarters

1964Year Founded

VENTURE_UNKNOWNCompany Stage

Automotive & Transportation, Government & Public SectorIndustries

1,001-5,000Employees

Benefits

Health insurance

Life insurance

Long-term disability insurance

Dental and vision insurance

Paid vacation, sick time, and holidays

Flexible spending accounts

Retirement plans

Risks

Accessibility concerns with Green Line 'supercars' may lead to public dissatisfaction.

'MBTA Go' app could face technical issues affecting user satisfaction.

North Station bridge project may encounter construction delays or budget overruns.

Differentiation

MBTA offers a comprehensive range of transit services in Greater Boston.

The agency provides specialized passes for flexible and convenient travel options.

MBTA's CharlieCard system simplifies fare payment for frequent commuters.

Upsides

Federal funding supports infrastructure projects like the North Station bridge replacement.

The 'Tap to Ride' system modernizes and streamlines fare collection processes.

NextGen Bus Navigation Pilot Program aims to improve bus route efficiency.

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