Customer Support Representative

Employment Type: Full-time Location Type: Remote Salary: P30,000 to P40,000 (Monthly Package) Schedule: Monday – Friday (6:00 AM - 3:00 PM PH Time)

---

Position Overview

Reporting to the Customer Support Team Leader, you will be charged with providing exceptional customer service as the first contact point for our Australian-based users, on the CRM platform we build, run and support in-house. You will be providing support to our customers via inbound calls, managing Help Desk tickets, outbound calls when necessary, and via Chat.

---

Requirements

• Skills Required:

  • Bachelor’s Degree in any relevant course.
  • Minimum 2 years of customer-facing experience in a customer support/service or help desk role, ideally supporting the financial-related industry.
  • Lending Experience (consumer-facing or phone).
  • Excellent English communication skills, both verbal and written.
  • Technically minded and can navigate through new systems with ease.
  • Excellent customer service skills and interpersonal skills with a “Can Do” attitude.
  • Strong analytical and problem-solving capabilities.
  • Excellent organization and time management skills.
  • Proactive approach.
  • Ability to operate and succeed in an agile environment, working cross-functionally, to successfully deliver effective outcomes for our customers.

• Nice to Have:

  • Experience in using MyCRM platform.
  • Experienced understanding of Personal or Mortgage loan applications.
  • Experienced in ApplyOnline Application.
  • Google Suite.

---

Responsibilities

• Responds to inbound calls within an acceptable time frame.
• Resolve inquiries efficiently while addressing the core problem to solve for the customers.
• Make outbound calls where necessary to address customer issues.
• Adopt a “First Time Right” mindset to ensure the inquiry is resolved on the spot where possible.
• Manage a queue of tickets with competing priorities.
• Investigate, action, or triage tickets through the use of outbound calls, emails, or chats.
• Escalate tickets when appropriate and with all relevant information, to the relevant internal team or 3rd party partner.
• Provide consistent and regular updates to Customers on any active issues as per SLAs.

---

Benefits & Perks

• Competitive salary package and annual performance review.
• Vacation Leave and Sick Leave credit/allotment.
• Convertible to cash of unused sick leave.
• On-Top Leave Credits (Birthday, Emergency and Bereavement Leave).
• HMO Coverage (Medical, Dental and Group Life insurance).
• Mandatory Government Benefits and 13th Month Pay.
• Financial Assistance program through one of the leading FinTech Company in Philippines.
• Referral bonus program: Earn PHP 21,000 for every successful referral.
• Regular Company Events, Work Life Balance.
• Sleeping Quarters, Coffee at no cost.
• Office Fitness and Wellness Facilities at no cost.
• Accessible location at the heart of Metro Manila - the Mega Tower, EDSA.

---

About ConnectOS and Our Client

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client is the largest and most progressive aggregator group across Australia and New Zealand, supporting a community of over 6,000 brokers and advisers. They helped over 300,000 customers settle over $130 billion worth of loans in 2022 and reached a collective loan book of $350 billion.

---

Application Instructions

JOIN CONNECTOS NOW!

---

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

---

#ConnectOSCareers #JoinConnectOS #ConnectOSNonTech #Ll-JS2