Customer Success
CointrackerSalary not specified
- Full Time
- Entry Level & New Grad
Not SpecifiedCompensation
Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level
Part TimeJob Type
UnknownVisa
Fintech, Crypto & Web3Industries
Requirements
Candidates must have previous experience in customer support or in a customer-facing role. A strong interest in cryptocurrencies and/or blockchain environments is essential, along with outstanding written and verbal skills in both English and Chinese. Candidates should demonstrate the ability to learn about hardware and software products and analyze technical and/or factual data. Proficiency in Google Docs, Sheets, Slides, and Forms as well as Microsoft Excel and PowerPoint is required, along with familiarity with Zendesk or Salesforce.
Responsibilities
The Customer Support Specialist will ensure customer satisfaction by responding to day-to-day customer requests and providing quick and efficient technical support. They will communicate clearly and concisely, documenting service tickets and following up to ensure resolution. The specialist will identify recurring support trends and product performance issues, providing timely feedback to the product team. They will also work to eliminate common support inquiries by suggesting improvements to knowledgebase articles and other support documentation. Participation in support escalations and collaboration with other teams such as R&D, Legal, and Marketing is required, along with involvement in external events and continuous learning about crypto and Ledger’s products.
Skills
Customer Support
Zendesk
Salesforce
Google Docs
Google Sheets
Google Slides
Google Forms
Microsoft Excel
English
Chinese
Blockchain
Cryptocurrencies
Technical Analysis
Ledger
Digital asset security and management solutions
About Ledger
Ledger specializes in the security and management of digital assets and Web3 technologies. The company offers a range of hardware wallets, including the Ledger Stax, Nano S Plus, and Nano X, which allow users to securely store and manage their cryptocurrencies. These wallets work by keeping private keys offline, ensuring that users have full control over their digital assets while protecting them from online threats. Ledger differentiates itself from competitors by securing 20% of the world's crypto assets and serving over 100 financial institutions, making it a trusted name in the industry. The company's goal is to empower individuals and institutions to achieve financial freedom by providing secure and user-friendly solutions for buying, storing, and managing crypto assets.
Key Metrics
Paris, FranceHeadquarters
2014Year Founded
$568.4MTotal Funding
SERIES_CCompany Stage
Cybersecurity, Crypto & Web3, Financial ServicesIndustries
501-1,000Employees