English Voice-Over Production Specialist (Freelance)
HoYoversePart Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Candidates must possess business-level English proficiency and native-level Chinese proficiency. A minimum of 3 years of customer support experience is required, along with the ability to work shifts. Preferred qualifications include prior experience as a Shift Lead or in a similar customer service role, the ability to quickly learn game knowledge and develop training processes, experience managing multiple projects, strong leadership and communication skills, presentation and reporting abilities, and experience with stakeholder management and customer interactions.
The Customer Support Shift Lead will oversee daily agent performance, provide guidance and feedback to team members, and assist with training and inquiries. They will be responsible for executing quality control tasks, resolving technical issues, maintaining equipment, and ensuring safety standards. This role involves acting as a liaison between clients and the Keywords team, clearly communicating project details to agents, and handling mass responses when necessary. The Shift Lead will also conduct audits on macros and knowledge base materials, manage priorities based on project volume, and complete daily ticket management tasks.
Comprehensive service provider for video games
Keywords Studios provides a wide range of services for the video games industry, supporting the entire lifecycle of game development. Their offerings include game-ready art, marketing, game development, functional and localization testing, text and audio localization, casting, audio post-production, community management, player support, and content moderation. The company utilizes proprietary technology to enhance its end-to-end platform, allowing clients to effectively bring their game concepts to life. Unlike many competitors, Keywords Studios focuses on delivering customized solutions that cater to the specific needs and budgets of their clients. The goal of Keywords Studios is to assist game developers and publishers in creating engaging digital content that entertains, connects, and educates players.