Qualia

Customer Support Representative - Resware

Remote

Not SpecifiedCompensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Real Estate Technology, SoftwareIndustries

Requirements

Candidates should have 1 to 2 years of experience in the real estate, title, and escrow business. Excellent organization, interpersonal, verbal, and written communication skills are required, along with strong software skills and experience in customer service via phone and email. The ability to work with all customer levels is also necessary.

Responsibilities

Provide timely and satisfactory customer service by identifying issues, recommending solutions, and offering workarounds or upgrades. Assist with testing and troubleshooting, translating customer issues to technical teams. Offer software training as needed, maintain productivity and quality standards, and ensure the stewardship of sensitive customer information.

Skills

Customer Service
Problem-Solving
Troubleshooting
Communication
Empathy
Education
Real Estate Technology
B2B Software

Qualia

Business intelligence and data visualization solutions

About Qualia

Qualia Data Sciences focuses on providing business intelligence and data visualization solutions to enhance business operations through advanced analytics. Their main products include BusinessQ, which offers tools for data discovery and visualization, and Seery, an AI-driven platform that aids in data-driven decision making. They also create specialized analytics applications for Clover POS systems, which generate detailed reports and dashboards for various operational and payment processing needs. Qualia primarily serves clients in the US and Europe, but is open to forming global partnerships. Their revenue model is based on software licensing and service fees, with income generated from subscriptions and custom analytics solutions.

Zagreb, CroatiaHeadquarters
2015Year Founded
N/ACompany Stage
Data & Analytics, Enterprise SoftwareIndustries
1-10Employees

Benefits

Health Insurance
401(k) Retirement Plan
Commuter Benefits
Professional Development Budget
Parental Leave
Unlimited Paid Time Off

Risks

Emerging AI-driven analytics platforms offer similar services at lower costs, threatening market share.
Rapid AI technology evolution may outpace Qualia's offerings, requiring continuous innovation.
Data privacy concerns and regulations in the US and Europe could impact data collection.

Differentiation

Qualia offers specialized analytics apps for Clover POS systems, enhancing payment processing insights.
BusinessQ provides comprehensive data discovery and visualization tools for diverse business needs.
Seery, an AI-driven platform, supports data-driven decision making for businesses.

Upsides

Increased demand for AI-driven analytics in retail boosts Qualia's market potential.
Growing interest in real-time data visualization tools among SMEs benefits Qualia's offerings.
Expansion of cloud-based business intelligence solutions aligns with Qualia's product strategy.

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