Customer Support Representative at SmartRent

Hyderabad, Telangana, India

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

PropTech, Rental Housing, Property TechnologyIndustries

Requirements

Minimum of 0-3 years of International contact centre experience
Excellent written and verbal communication skills
Excellent work ethic and attention to detail
Ability to multitask and handle customer issues over the phone, chat, email, and messaging
Willingness to work in any shift hours to provide time-based coverage to our customers; rotational shifts (On-site)
Preferred Qualifications
Prior experience in handling inquiries directly from customers in a technical support capacity
Experience with support ticket systems
Knowledge of Enterprise Hardware/Software or SaaS Solutions
Knowledge of Smart home devices and how to troubleshoot them
Bilingual (Spanish) is a big plus

Responsibilities

Answering inquiries from our customers across multiple channels and identifying initial issues
Successfully resolving customer requests via email, phone and chat while utilizing a varied set of ticketing, content and task management tools
Identifying and tasking issues which require involvement from our Engineering team
Adding your own suggestions and efficiencies to improve our documentation, processes, and knowledge base

Skills

Customer Service

Email Support

Phone Support

Chat Support

Ticketing Systems

Task Management

Contact Center

SmartRent

Smart home automation for property management

About SmartRent

SmartRent offers smart home automation solutions tailored for multifamily communities, single-family rentals, and student housing. The company integrates smart devices and property management systems into a single platform, helping property managers streamline operations and enhance security. Unlike competitors, SmartRent focuses on customization and seamless integration with existing systems, allowing for efficient management of properties. The goal is to improve efficiency, security, and resident satisfaction in the real estate industry.

Scottsdale, ArizonaHeadquarters

2017Year Founded

$276.7MTotal Funding

IPOCompany Stage

Hardware, Enterprise Software, Real EstateIndustries

201-500Employees

Benefits

Medical, dental, & vision coverage

Inclusive work environment

Generous PTO

401k

Employee stock purchase plans

Risks

Potential securities fraud investigation could harm SmartRent's reputation and finances.

CEO transition may cause strategic shifts or instability within the company.

Increased competition in smart home automation could pressure market share and pricing.

Differentiation

SmartRent offers tailored smart home solutions for multifamily and single-family rentals.

The company integrates AI and IoT for enhanced property management efficiency.

SmartRent's platform centralizes access control, maintenance, and leasing for streamlined operations.

Upsides

Growing demand for smart home tech in multifamily housing boosts SmartRent's market potential.

AI and IoT integration enhances operational efficiencies and resident experiences.

New maintenance dashboards and Alloy Fusion Hub improve property performance and user experience.

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