Customer Service Specialist
Allen Integrated Solutions LLCSalary not specified
Not SpecifiedCompensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
E-commerceIndustries
Requirements
- Female candidate only
- Excellent English communication skills — both written and professional tone
- Proven experience in Customer Support or E-commerce (Shopify, Gorgias experience preferred)
- Strong attention to detail and ability to multitask under pressure
- Fast learner, self-motivated, and highly organized
- Proficient in Shopify, Gorgias, Microsoft Teams, MS Excel, and M365 Suite (Outlook, Word, etc.)
Responsibilities
- Manage customer communications through email, live chat, and Gorgias with accuracy and empathy
- Provide prompt, clear, and grammatically correct written responses to customer inquiries
- Use Shopify to check order statuses, process returns, and resolve issues efficiently
- Collaborate with internal teams through Microsoft Teams and Outlook to ensure smooth operations and customer satisfaction
- Maintain organized records and data using MS Excel and other M365 tools
- Follow directions closely while showing initiative and adaptability
- Multitask effectively in a fast-paced, online environment
- Learn new systems and processes quickly to continuously improve performance
Skills
Shopify
Gorgias
Microsoft Teams
MS Excel
M365
Outlook
Customer Support
Live Chat
Email Support
E-commerce
Remote
Global employment platform for payroll management
About Remote
Remote.com is a global employment platform that helps businesses hire, manage, and pay employees in various countries. It simplifies international human resources tasks such as compliance, payroll, and benefits management, allowing companies to focus on their core operations. Remote.com stands out by prioritizing data security with ISO27001 certification and SOC 2 compliance, while offering a flexible pricing model that reduces manual work. The company's goal is to provide a comprehensive solution for efficiently managing international talent.
San Francisco, CaliforniaHeadquarters
2019Year Founded
$482.5MTotal Funding
SERIES_CCompany Stage
Consulting, CybersecurityIndustries
5,001-10,000Employees
Benefits
Remote Work Options
Unlimited Paid Time Off
Flexible Work Hours
Paid Parental Leave
Mental Health Support
Stock Options
Professional Development Budget
Home Office Stipend
Company Social Events
Risks
AI-powered HR platforms like Borderless AI could threaten Remote's market share.
Competitors like Deel show rapid growth, indicating a highly competitive market.
Stablecoin payments trend could pose a risk if Remote doesn't adapt quickly.
Differentiation
Remote offers a unified platform for managing global payroll and compliance.
Remote's ISO27001 and SOC 2 certifications ensure high standards of data security.
Remote Global Benefits simplifies multi-country health insurance management with Kota's integration.
Upsides
Remote's stablecoin payments feature addresses demand for flexible international contractor payments.
Remote's entry into Japan expands its reach in high-demand international employment markets.
The global payroll solutions market is projected to reach $10.5 billion by 2030.
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