Customer Support Agent

Brazil

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

InternshipJob Type

UnknownVisa

GamingIndustries

Position Overview

Location Type: Remote
Job Type: Other
Salary: Not specified

Blaze, the fastest growing casino in LATAM!, is revolutionizing the iGaming landscape. Blaze.com, founded in 2019, is seamlessly integrating social connections into the gaming experience. Driven by a team of dedicated entrepreneurs, the platform boasts over 2,000 games and a thriving community of more than 2 million registered players. We are looking for a talented Customer Support Agent to join our dynamic team and help us continue our growth.

Requirements

Language: Fluent in English, knowledge in other languages is a plus. Native in Portuguese.
Typing Speed: Proficient in typing and computer navigation skills: at least a typing speed of 25 WPM.
Customer Service: Customer orientation and ability to adapt/respond to different types of characters.
Communication: Excellent communication and problem-solving skills.
Interpersonal Skills: Interpersonal and customer service skills.
Work Ethic: Willingness to achieve goals and self-improvement, willingness to work on a shifting schedule (24 hours / 7 days a week operations coverage, up to 44-48 hours per week).

Responsibilities

Answer incoming requests from customers through live chat and email.
Identify and assess customers' needs to achieve satisfaction.
Engage in conversation and delight customers.
Answer a high volume of requests daily.
Know our products inside and out to provide accurate information.
Build positive relationships by going above and beyond with customer service.
Contribute to team effort by accomplishing related results as needed.
Work with a team of CSRs and other departments to find appropriate solutions.

Application Instructions

Not specified

Skills

English

Portuguese

Typing

Computer Navigation

Customer Service

Communication

Problem-Solving

Interpersonal Skills

Braze

Customer engagement platform for marketers

About Braze

Braze provides a customer engagement platform that helps brands connect with their customers effectively. The platform allows marketers to gather and utilize data from various sources to engage customers in real-time across multiple channels. Key features include cross-channel messaging, journey orchestration, and AI-driven experimentation to optimize marketing efforts. Unlike many competitors, Braze focuses on creating personalized experiences for users, catering to a wide range of clients from small businesses to large enterprises. The goal of Braze is to enhance consumer relationships and improve brand loyalty through effective engagement strategies.

New York City, New YorkHeadquarters

2011Year Founded

$177.7MTotal Funding

IPOCompany Stage

Data & Analytics, Consumer Software, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Competitive compensation that includes equity

Generous time off policy to balance your work and life, including paid parental leave

Competitive medical, dental, and vision coverage for you and your dependents

Collaborative, transparent, and fun loving office culture

Risks

Cultural and regulatory challenges may impact Middle East expansion plans.

Increased competition from GrowthLoop's new solution could affect market share.

Data privacy concerns may arise from AI-driven personalization features.

Differentiation

Braze offers real-time, cross-channel customer engagement with AI-powered personalization.

The platform supports journey orchestration and data-driven marketing strategies.

Braze's global presence includes offices in key markets like New York, London, and Singapore.

Upsides

Expansion into the Middle East taps into a rapidly transforming digital market.

AI innovations like Project Catalyst enhance personalized customer experiences.

Braze's strong ESG initiatives align with growing investor and consumer priorities.

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