Manager, Customer Support
BoulevardSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Entry Level & New GradExperience Level
InternshipJob Type
UnknownVisa
GamingIndustries
Requirements
Candidates must be fluent in English, with knowledge of other languages being a plus, and be native in Portuguese. They should possess proficient typing and computer navigation skills, with a typing speed of at least 25 words per minute, along with strong customer orientation, excellent communication and problem-solving skills, attentiveness, patience, and the ability to multitask, prioritize, and manage time effectively. Willingness to achieve goals, self-improvement, and a willingness to work on a shifting schedule covering 24 hours a day, 7 days a week, up to 44-48 hours per week is also required.
Responsibilities
The Customer Support Agent will be responsible for answering incoming customer requests through live chat and email, identifying and assessing customer needs to achieve satisfaction, engaging in conversation to delight customers, and providing accurate information about the company's products. They will build positive relationships by going above and beyond with customer service, handling all questions, requests, or concerns appropriately, contributing to team efforts by finding solutions, and working with other departments to address customer needs.
Skills
English
Portuguese
Typing
Computer Navigation
Customer Service
Communication
Problem-Solving
Interpersonal Skills
Braze
Customer engagement platform for marketers
About Braze
Braze provides a customer engagement platform that helps brands connect with their customers effectively. The platform allows marketers to gather and utilize data from various sources to engage customers in real-time across multiple channels. Key features include cross-channel messaging, journey orchestration, and AI-driven experimentation to optimize marketing efforts. Unlike many competitors, Braze focuses on creating personalized experiences for users, catering to a wide range of clients from small businesses to large enterprises. The goal of Braze is to enhance consumer relationships and improve brand loyalty through effective engagement strategies.
Key Metrics
New York City, New YorkHeadquarters
2011Year Founded
$177.7MTotal Funding
IPOCompany Stage
Data & Analytics, Consumer Software, AI & Machine LearningIndustries
1,001-5,000Employees