Braze

Customer Support Agent

Brazil

Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Gambling & CasinosIndustries

Requirements

Candidates must be fluent in English, with knowledge of other languages being a plus, and be native in Portuguese. They should possess proficient typing and computer navigation skills, with a typing speed of at least 25 WPM, along with strong customer orientation, excellent communication and problem-solving skills, attentiveness, patience, the ability to multitask, prioritize, and manage time effectively, interpersonal and customer service skills, and a willingness to achieve goals and self-improvement.

Responsibilities

The Customer Support Agent will be responsible for answering incoming requests from customers through live chat and email, identifying and assessing customer needs to achieve satisfaction, engaging in conversation and delighting customers, knowing our products inside and out to provide accurate information, building positive relationships by going above and beyond with customer service, ensuring that all questions, requests, or concerns are handled appropriately, contributing to team effort by accomplishing related results as needed, and working with a team of CSRs and other departments to find appropriate solutions.

Skills

Customer Service
Communication
Problem-Solving
Interpersonal Skills
Typing (25 WPM)
Computer Navigation
Multitasking
Time Management
Languages: English (fluent), Portuguese (native), additional languages a plus

Braze

Customer engagement platform for marketers

About Braze

Braze provides a customer engagement platform that helps brands connect with their customers effectively. The platform allows marketers to gather and utilize data from various sources to engage customers in real-time across multiple channels. Key features include cross-channel messaging, journey orchestration, and AI-driven experimentation to optimize marketing efforts. Unlike many competitors, Braze focuses on creating personalized experiences for users, catering to a wide range of clients from small businesses to large enterprises. The goal of Braze is to enhance consumer relationships and improve brand loyalty through effective engagement strategies.

Key Metrics

New York City, New YorkHeadquarters
2011Year Founded
$177.7MTotal Funding
IPOCompany Stage
Data & Analytics, Consumer Software, AI & Machine LearningIndustries
1,001-5,000Employees

Benefits

Competitive compensation that includes equity
Generous time off policy to balance your work and life, including paid parental leave
Competitive medical, dental, and vision coverage for you and your dependents
Collaborative, transparent, and fun loving office culture

Risks

Cultural and regulatory challenges may impact Middle East expansion plans.
Increased competition from GrowthLoop's new solution could affect market share.
Data privacy concerns may arise from AI-driven personalization features.

Differentiation

Braze offers real-time, cross-channel customer engagement with AI-powered personalization.
The platform supports journey orchestration and data-driven marketing strategies.
Braze's global presence includes offices in key markets like New York, London, and Singapore.

Upsides

Expansion into the Middle East taps into a rapidly transforming digital market.
AI innovations like Project Catalyst enhance personalized customer experiences.
Braze's strong ESG initiatives align with growing investor and consumer priorities.

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