Customer Service Representative
Beyond FinanceFull Time
Entry Level & New Grad
Candidates must have a minimum of 1 year of customer service experience, exceptional problem-solving skills, and a strong sense of ownership. Empathy, effective written and verbal communication skills, and a detail-oriented mindset are essential. Fluency in both English and Italian is required, along with full-time availability (40 hours/week) and eligibility to work in Poland.
The Customer Support Advocate will prioritize and champion customer satisfaction with a personalized and caring approach, recognizing unique customer needs and concerns. They will strive for a balance of urgency and genuine care, putting the customer at the center of every decision. The role involves understanding customer needs through interactions and feedback, using this information to improve satisfaction, spotting trends, and adapting approaches to ensure a positive customer experience. Additionally, advocates will demonstrate ownership and curiosity in addressing concerns, approach problem-solving with a solutions-focused mindset, and proactively identify and implement effective resolutions to ensure optimal customer satisfaction.
Marketplace connecting clients with skilled Taskers
Taskrabbit connects clients with skilled individuals, called Taskers, to help with various household and personal tasks. Clients can hire Taskers for chores like cleaning, furniture assembly, home repairs, and running errands. The platform operates as a marketplace where clients post tasks, and Taskers bid on them, offering competitive rates. Taskrabbit charges a service fee on each transaction, which is a percentage of the task's total cost, allowing the company to earn revenue with each completed task. Accessible through a website and mobile app, Taskrabbit emphasizes same-day service for clients needing immediate help. The company also has a "Happiness Pledge" to ensure customer satisfaction and address any issues quickly. Taskrabbit aims to provide a reliable and efficient way for people to get things done, focusing on convenience and quality service in the home services market.