Customer Supply Chain Manager at Stanley Black & Decker

Towson, Maryland, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Manufacturing, Tools, Outdoor EquipmentIndustries

Requirements

Bachelor’s degree in Supply Chain Management, Operations, or related field (MBA preferred)
Minimum 6 years in Customer Operations/Supply Chain, with 3+ years in management
Advanced proficiency in Microsoft Office, SAP, Excel, and Business Warehouse
Strong leadership, analytical, project management, and communication skills
Willingness to travel up to 20%

Responsibilities

Lead diverse teams across multiple locations, working with cross-functional teams
Represent customer needs during internal meetings
Maintain Customer Scorecards for KPIs including OTIF, service level, and compliance
Optimize Order to Cash processes for rapid order management and reduced cycle times
Drive continuous improvement and reduce process complexity (Near Zero Touch, SOP adherence)
Track and report customer compliance, developing mitigation processes for fines
Own end-to-end customer supply chain strategy and execution
Implement initiatives to improve service, efficiency, and reduce costs
Build and lead high-performing teams
Collaborate cross-functionally to deliver enterprise-wide supply chain value
Develop talent and foster a culture of continuous improvement

Skills

SAP

Excel

Microsoft Office

Business Warehouse

Supply Chain Management

Order to Cash

OTIF

KPIs

Project Management

Leadership

Stanley Black & Decker

About Stanley Black & Decker

New Britain, ConnecticutHeadquarters

1843Year Founded

IPOCompany Stage

Industrial & Manufacturing, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Company Match

401(k) Retirement Plan

Employee Stock Purchase Plan

Paid Vacation

Paid Sick Leave

Paid Holidays

Unlimited Paid Time Off

Wellness Program

Phone/Internet Stipend

Risks

Emerging Asian tool manufacturers increase competition, impacting market share and pricing.

Stricter environmental regulations may raise production costs for power tools.

Growing tool rental services could reduce individual tool purchases, affecting sales.

Differentiation

Stanley Black & Decker integrates WhisperDrive technology, enhancing product performance and market appeal.

DEWALT's POWERSHIFT system reduces CO2e emissions by up to 60%, leading in eco-friendly tools.

CRAFTSMAN's seven 2024 Pro Tool Innovation Awards highlight its industry-leading innovation.

Upsides

Partnership with WECS Renewables expands reach into the renewable energy sector.

Increased demand for eco-friendly tools boosts DEWALT's market traction in North America.

DEWALT's tool donation initiative supports tradespeople, potentially increasing brand loyalty.

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