Customer Success Strategy & Operations Manager at Canary Technologies

New York, New York, United States

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Hospitality, Technology, SaaSIndustries

Requirements

Bachelor's degree in Business Administration, Operations Management, or a related field
1 - 3 years of experience in Operations, Business Analytics, or a similar analytical role
Proficiency in SQL – must be able to write and troubleshoot complex queries independently
Proficiency in advanced Microsoft Excel, including pivot tables and data modeling
Strong attention to detail, analytical skills, and ability to proactively solve problems
Ability to manage multiple workstreams, communicate clearly, and collaborate cross-functionally
Preferred proficiency in Salesforce or a similar CRM
Preferred experience in operations/analytics, preferably within a Customer Success or Sales environment

Responsibilities

Support CS Operations: Partner with the Senior CS Operations & Strategy Manager to execute projects, troubleshoot workflow issues, and analyze data to support strategic decisions
Support GTM Data Needs: Respond to ad-hoc analytics and data ticket requests from CS and other GTM teams, delivering timely, accurate insights to inform decision-making
Own Reporting Infrastructure: Create dashboards and reporting frameworks that surface actionable insights across implementation, adoption, risk, renewals, and NRR
Ensure Data Integrity: Own data hygiene across platforms, resolve discrepancies in customer data, and maintain accurate segmentation and health score logic
Drive Operational Efficiency: Analyze and improve CS processes to reduce manual work, increase team efficiency, and ensure scalability of workflows like onboarding, QBRs, and renewal tracking
Manage Tooling & Automation: Manage and optimize the CS tech stack (Gainsight, Salesforce, Gong), implement lifecycle automations, and support feature rollout and user adoption across the team
Maintain Documentation: Create and maintain documentation for processes, procedures, and best practices

Skills

Customer Success Operations

Analytics

Data Analysis

Dashboards

Reporting

Tooling Administration

Workflow Optimization

SQL

Tableau

Cross-functional Collaboration

Canary Technologies

Hospitality management software for hotels

About Canary Technologies

Canary Technologies specializes in hospitality management software aimed at improving the guest experience and optimizing hotel operations. Their main product is a Digital Guest Journey Platform that offers features like room upgrades, early check-in, late checkout, and other amenities, allowing hotels to provide personalized services while maximizing revenue. This platform integrates smoothly with existing hotel technologies, ensuring efficient operations. Unlike many competitors, Canary Technologies operates on a subscription-based model, providing a scalable software-as-a-service (SaaS) solution that caters to a wide range of clients, from small boutique hotels to large chains. The company's goal is to transform hotel management by enhancing guest satisfaction and driving revenue growth.

None, CaliforniaHeadquarters

2018Year Founded

$92.5MTotal Funding

SERIES_CCompany Stage

Enterprise Software, Consumer GoodsIndustries

51-200Employees

Benefits

Health insurance

Flexible working hours

Training & career development

Regular team building events

Travel stipend at Canary hotels

Internal promotions

Stocked kitchen

Risks

Emerging competition from Otelier's AP automation product challenges Canary's market share.

Guesty's $130 million funding round enhances its competitive capabilities.

Rapid AI growth in tourism increases pressure on Canary to innovate.

Differentiation

Canary Technologies offers a comprehensive Digital Guest Journey Platform for hotels.

The platform integrates seamlessly with existing hotel technology stacks.

Canary Technologies focuses on AI-driven personalization in guest services.

Upsides

Canary Technologies won eight 2025 HotelTechAwards, showcasing industry recognition.

Partnerships with BWH and TUI Hotels enhance Canary's market presence.

The rise of contactless technology adoption benefits Canary's mobile check-in solutions.

Land your dream remote job 3x faster with AI

Try Jobo Free