Customer Success Operations & Enablement Specialist at Blockchain.com

Paris, Île-de-France, France

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Blockchain, Cryptocurrency, FintechIndustries

Requirements

Strong analytical and problem-solving skills; ability to turn data and feedback into clear actions
Experience in customer success, operations, enablement, or process improvement roles
Excellent communication and facilitation skills; confident in training or presenting to team leaders
Comfort with reporting tools and interpreting customer metrics (e.g., Zendesk Explore, Intercom reporting, CRM dashboards)
Proactive mindset with ownership for driving improvements rather than waiting for instructions
Interest in crypto/fintech is a plus; curiosity and adaptability are essential
Positive energy and a collaborative spirit, with the maturity to act as a trusted partner to leadership

Responsibilities

Design, document, and improve customer success processes, workflows, and operational playbooks
Partner with the CS Director to identify inefficiencies, propose solutions, and track implementation
Deliver regular enablement sessions to team leaders on new products, tools, and processes, empowering them to coach their teams effectively
Collaborate with reporting/analytics stakeholders to surface insights, identify trends, and guide decision-making
Maintain and improve knowledge resources (internal documentation and Help Center) in partnership with product and support teams
Act as a trusted thought partner to the CS Director, ensuring issues are escalated with clear proposals and solutions
Support strategic projects such as backlog reduction, SLA reinstatement, and customer journey documentation

Skills

Key technologies and capabilities for this role

Customer SuccessOperationsEnablementProcess ImprovementWorkflow DesignAnalyticsReporting ToolsFacilitationTrainingDocumentationProblem Solving

Questions & Answers

Common questions about this position

What is the compensation for this role?

The position offers a competitive full-time salary based on experience and meaningful equity in an industry-leading company.

Is this role remote-friendly, and what's the location policy?

The company has a Work from Anywhere Policy, allowing you to work remotely from anywhere in the world, with an awesome office location in the heart of Paris.

What key skills are required for the Customer Success Operations & Enablement Specialist role?

You need strong analytical and problem-solving skills, experience in customer success, operations, enablement, or process improvement, excellent communication and facilitation skills, comfort with reporting tools like Zendesk Explore and Intercom, and a proactive mindset.

What is the company culture like at Blockchain.com?

Blockchain.com thrives in a high-performance culture defined by ownership, collaboration, and continuous improvement.

What makes a strong candidate for this position?

Strong candidates have experience in customer success or operations roles, strong analytical skills to turn data into actions, excellent communication for training leaders, comfort with tools like Zendesk and Intercom, and a proactive, collaborative mindset with interest in crypto as a plus.

Blockchain.com

Cryptocurrency trading and wallet services platform

About Blockchain.com

Blockchain.com offers a platform for buying, storing, and trading cryptocurrencies such as Bitcoin and Ethereum. Users can execute trades quickly, often in microseconds, thanks to the platform's advanced matching engine and deep liquidity. The company generates revenue through transaction fees, trading spreads, and premium services, catering to both individual and institutional clients. It allows users to deposit and withdraw various fiat currencies and provides an API for programmatic trading and live market data. Blockchain.com prioritizes security and reliability, ensuring the protection of users' funds and data.

London, United KingdomHeadquarters

2011Year Founded

$583.6MTotal Funding

SERIES_ECompany Stage

Fintech, Crypto & Web3Industries

501-1,000Employees

Benefits

Competitive Salary

Meaningful Equity

Crypto Bonus

HealthCare

Paid Family Leave

Get the equipment you need

Unlimited Vacation

Remote-first

Offsites

Risks

Increased competition from zero-knowledge identity projects like Humanity Protocol.

Cross-chain interoperability platforms may reduce Blockchain.com's competitive edge.

Operational risks from integrating Altonomy's systems into Blockchain.com.

Differentiation

Blockchain.com offers a comprehensive suite for buying, storing, and trading digital assets.

The platform integrates with a global banking network for multi-currency transactions.

Blockchain.com provides an institutional-grade API for programmatic trading and live market data.

Upsides

Blockchain.com raised $110 million in a Series E funding round.

Integration with Altonomy enhances Blockchain.com's trading platform capabilities.

Growing interest in privacy-focused blockchain solutions benefits Blockchain.com's offerings.

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