[Remote] Customer Success Manager with Lab Management Experience at Quartzy

Remote

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

2-3 years experience in lab management or lab operations in the Biotech industry
Bachelor's degree or relevant work experience
Experience training employees and doing presentations
Experience using any accounting software: Bill.com, QuickBooks Online, Netsuite, ERPs (Coupa, Workday, Jaggaer, SAP)
Strong multi-tasking and organizational skills
Fantastic written and verbal communication
Eager to learn and grow
Quartzy experience preferred

Responsibilities

Conduct regular customer check-ins and SaaS business reviews to assess progress, gather feedback and discuss future goals
Lead customer training sessions, workshops, and demonstrations to enhance product knowledge and usage
Proactively identify ways your assigned accounts can uncover more value from our platform and identify areas for optimization
Collaborate with Sales/Success teams to drive incredible renewal rates and minimize churn. This may also include managing the renewals for assigned accounts
Create and deliver customized reports, presentations, and performance insights to demonstrate the impact of our solutions
Manage customer escalations and ensure issues are resolved quickly and effectively
Discover upsell/cross sell opportunities to maximize customer growth
Report customer product feedback to Product and Engineering teams

Skills

Quartzy

Lab management platform for supply procurement

About Quartzy

Quartzy provides a lab management platform that helps life science researchers and lab managers efficiently procure and organize laboratory supplies. The platform aggregates products from over 1,800 suppliers, giving users access to a wide selection of over 10 million products in one place. Users can track their orders actively, confirming receipt with suppliers and receiving updates on shipping issues or backorders. Quartzy differentiates itself from competitors through its strong customer support and the Quartzy Guarantee, which ensures satisfaction with every purchase. The platform also integrates with many popular applications, allowing for seamless data synchronization. The goal of Quartzy is to streamline the lab supply ordering process, making it easier for labs to manage their inventory and focus on their research.

Hayward, CaliforniaHeadquarters

2009Year Founded

$26.5MTotal Funding

EARLY_VCCompany Stage

Data & Analytics, Enterprise Software, BiotechnologyIndustries

51-200Employees

Benefits

Remote Team

Transparency

Generous Time Off

Internet Stipend

Great Gear

Risks

Increased competition from new entrants like Scispot may reduce market share.

User adoption challenges for Quartzy's mobile app could impact customer satisfaction.

Dependence on over 1,800 suppliers may lead to potential partnership disruptions.

Differentiation

Quartzy offers a comprehensive catalog with over 10 million lab products.

The platform integrates with hundreds of popular apps for seamless data synchronization.

Quartzy provides active order tracking and exceptional customer support with a satisfaction guarantee.

Upsides

Growing demand for lab automation tools enhances Quartzy's platform capabilities.

Remote work models increase the need for digital lab management solutions like Quartzy.

Sustainability initiatives offer opportunities for partnerships with eco-friendly suppliers.

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