[Remote] Customer Success Manager, Public Sector at Vanta

United States

$174,000 – $205,000Compensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Public Sector, Government, Security, Compliance, TechnologyIndustries

Requirements

8+ years of customer success experience, including previous Public Sector CSM roles supporting large, complex organizations with IT modernization, delivery, and adoption
Proven success managing high-value federal and enterprise accounts, leading to customer satisfaction, renewals, and account growth
Deep understanding of public sector procurement and compliance frameworks, including FedRAMP, FISMA, NIST, CMMC, and related security and privacy requirements
Strong executive presence and communication skills, with experience engaging senior public officials, agency executives, and program leaders to align security, technology, and mission goals
Expertise in SaaS and GRC solutions, serving as a trusted advisor on risk management, industry best practices, and emerging regulatory trends
Ability to quantify and articulate business value through ROI analysis, performance metrics, and outcome-based reporting that aligns with mission and compliance objectives
Experience driving customer success through transformation and modernization initiatives, guiding public sector customers through the adoption of cloud and security technologies to achieve measurable impact
Track record of cross-functional influence, partnering closely with Sales, Product, Engineering, Legal, and other teams

Responsibilities

Manage high-touch, public sector accounts serving as the primary client advocate and success owner
Drive cross-functional coordination across multiple teams – including Product, Engineering, Security, and Legal – to ensure the successful onboarding, delivery, and implementation of Vanta at key accounts
Serve as a trusted advisor to customers, aligning Vanta’s roadmap and security outcomes with mission needs, industry trends, and executive-level priorities
Partner with Public Sector Account Managers to co-build and execute multi-year account plans, ensuring adoption milestones, expansion paths, and business outcomes are clearly defined and delivering value
Lead onsite and virtual Executive Business Reviews (EBRs) at both pre- and executive-levels to reinforce value delivery and strategic alignment
Proactively identify churn risks and successfully mitigate while identifying expansion opportunities using data insights and customer health metrics
Act as a voice of the customer at scale, influencing Vanta’s product roadmap, GTM strategy, and support model to better serve public sector enterprises
Travel at least once per month for onsite client visits, executive alignment, and strategic planning sessions

Skills

Key technologies and capabilities for this role

Customer SuccessPublic SectorAccount ManagementCross-Functional CollaborationStrategic PlanningExecutive AlignmentOnboardingComplianceRisk ManagementGovernment ContractsRenewalsExpansion

Questions & Answers

Common questions about this position

What is the salary range for the Customer Success Manager, Public Sector role?

The salary range is $174K - $205K.

Is this position remote?

Yes, the position is remote.

What experience is required for this Customer Success Manager role?

Candidates need 8+ years of customer success experience, including previous Public Sector CSM roles supporting large, complex organizations with IT modernization, delivery, and adoption, plus proven success managing high-value federal and enterprise accounts.

What is the company culture like at Vanta?

Vanta has a kind and talented team, and many have been successful without prior security experience.

What makes a strong candidate for this role?

A strong candidate is passionate, results-oriented, collaborative, with a proven track-record of managing high-value public sector accounts leading to customer satisfaction, renewals, and expansion.

Vanta

Automates SOC 2 compliance for businesses

About Vanta

Vanta simplifies the process of obtaining and maintaining SOC 2 certification, which is essential for organizations that manage sensitive customer data. The company offers a software-as-a-service (SaaS) platform that automates numerous checks to ensure that security controls are effective and compliant with industry standards. This automation helps small to medium-sized enterprises (SMEs) and tech companies monitor risks and vulnerabilities continuously, significantly reducing the time and cost associated with achieving SOC 2 compliance. Vanta's subscription-based model provides clients with a more efficient and cost-effective way to maintain compliance compared to traditional methods. The goal of Vanta is to transform the compliance process, allowing organizations to focus on their core operations while enhancing their security posture.

San Francisco, CaliforniaHeadquarters

2018Year Founded

$343.4MTotal Funding

SERIES_CCompany Stage

Enterprise Software, CybersecurityIndustries

501-1,000Employees

Benefits

100% Benefits Coverage

Flexible & Remote Work

Paid Parental Leave

Unlimited PTO

Health & Wellness

401(k)

Risks

Emerging competitors like ComplyCube could challenge Vanta's market position.

Healthcare data breaches may increase demand for more robust security measures.

Reliance on partnerships like HITRUST poses risks if standards evolve significantly.

Differentiation

Vanta automates up to 90% of audit preparation, reducing compliance costs significantly.

The platform offers real-time insights, enhancing trust and streamlining security reviews.

Vanta's HITRUST e1 solution automates 80% of requirements, ensuring continuous compliance.

Upsides

Vanta secured $150M in Series C funding, boosting its growth potential.

Partnership with HITRUST enhances Vanta's credibility in the healthcare sector.

Rising demand for automated compliance solutions supports Vanta's market expansion.

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