[Remote] Customer Success Manager (Poland) at AuditBoard

Poland

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Audit, Risk Management, ESG, InfoSec, SaaSIndustries

Requirements

3+ years of experience in Customer Success (CSM), successfully managing complex customer relationships in a B2B SaaS environment
Proven experience in audit (internal or external), risk management, compliance, or GRC frameworks or tools, with a strong focus on addressing enterprise-level challenges and delivering meaningful customer outcomes (preferred)
1+ years of hands-on experience with AuditBoard modules, data load processes, and advanced configurations (a plus)
Exceptional communication, relationship-building, and problem-solving skills, with an ability to engage and influence stakeholders at all organizational levels
Possess the ability to interface with C-level executives to drive program strategy and ROI
Familiarity with customer success tools like Gainsight, Salesforce, or similar platforms (a plus)
Self-motivated and proactive, with the ability to work independently and manage ambiguity effectively
Fluent in Spanish (a plus)
Willingness and ability to travel within the U.S. and Canada as needed

Responsibilities

Account Management: Develop and maintain strong relationships with key customer stakeholders, working to develop strategic plans that align with their business objectives, driving mutual success and growth
Product Knowledge: Stay abreast of product updates and features, providing customers with insights on leveraging our solutions to meet their unique needs
Issue Resolution: Proactively identify and address customer issues, collaborating with internal teams to ensure swift and effective problem resolution
Feedback Collection: Gather customer feedback and insights, advocating for customer needs within the organization to drive product improvements
Training and Education: Conduct 1:many sessions to empower customers to maximize the value of our products/services, offering ongoing education and support (including live webinars, email outreaches, community content, and more)
Retention & Expansion: Collaborate with customers to maximize the value they derive from our products/services, ensuring that our solutions continue to meet and exceed their expectations over time. Devote efforts to ensuring high customer satisfaction and loyalty, developing strategies to minimize churn, and fostering long-term relationships with our clients. Identify and execute opportunities for account expansion, whether through upselling or cross-selling additional products or services, and providing customers with a comprehensive and integrated solution to meet their needs

Skills

Account Management

Customer Relationship Management

Stakeholder Engagement

Product Knowledge

Issue Resolution

Strategic Planning

AuditBoard

GRC software for audit and compliance

About AuditBoard

AuditBoard provides Governance, Risk, and Compliance (GRC) software solutions for large enterprises, including many Fortune 500 companies. Its platform automates and manages audit, risk, and compliance programs in real time, enabling teams to collaborate and report from anywhere. The company operates on a Software-as-a-Service (SaaS) model, offering specialized modules for different GRC aspects, which simplifies complex tasks and improves efficiency. AuditBoard's goal is to empower organizations to effectively manage their compliance and risk management needs.

Cerritos, CaliforniaHeadquarters

2014Year Founded

$42.4MTotal Funding

BUYOUTCompany Stage

Enterprise Software, Financial ServicesIndustries

501-1,000Employees

Risks

Increased competition from emerging GRC software providers could erode market share.

Rapid technological advancements may require costly updates to remain competitive.

Cybersecurity threats targeting cloud-based platforms could damage reputation and client trust.

Differentiation

AuditBoard offers a fully integrated GRC platform for large enterprises.

The platform provides real-time collaboration and reporting capabilities for remote work environments.

AuditBoard's SaaS model ensures continuous updates and improvements to its software.

Upsides

AuditBoard ranked #1 in enterprise Security Compliance in G2 Winter 2025 Grid Report.

The company was named 'Overall Risk Management Solution of the Year' in 2024.

AuditBoard's new analytics suite enhances data insights for customers.

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