d) at Remitly

Düsseldorf, North Rhine-Westphalia, Germany

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Analytics, Technology, Information ServicesIndustries

Requirements

A bachelor’s degree or equivalent experience
Experience or interest in the Information industry and familiarity with research, media monitoring and/or due diligence use cases, preferably in a customer success role, sales or consulting experience
Be self-motivated and manage a territory
Can build solid relationships internally and externally and effectively partner and collaborate across teams
Display excellent verbal and written communication skills; fluency in German and proficiency in English are required
Excellent analytical and problem-solving skills, strong attention to detail, and a record of working independently, demonstrating decision-making abilities
Be willing to travel as needed

Responsibilities

Providing consultative onboarding to Global Nexis Solutions customers, ensuring maximized use and understanding of LexisNexis products with defined success metrics
Maintain and build relationships with customers and ensure the existing solutions fulfill the requirements and are optimally utilized
Gather insights from customers to inform product development, working closely with product teams to communicate customer needs
Develop and deliver training sessions, webinars, and resources to ensure customers fully understand and leverage Nexis Solutions. Show how Nexis Solutions can help improve knowledge and business results through increased efficiency and cost savings
Discover unmet customer business needs, define prospective solutions, and manage the customer implementation, user onboarding and ongoing support of subscribed products and services
Act as a point of contact for issue resolution, ensuring a smooth experience by coordinating with support and technical teams
Utilize your role to keep customers informed of the latest trends and topics and how LexisNexis can assist the customer in optimizing their investments, including presenting, and supporting market events such as tradeshows and seminars
Collaborate with account managers to develop and execute tailored customer success plans aligned with their business objectives

Skills

Key technologies and capabilities for this role

Customer OnboardingRelationship ManagementProduct TrainingWebinarsIssue ResolutionCustomer InsightsConsultative ApproachGermanEnglishAdoption Strategies

Questions & Answers

Common questions about this position

What is the work location and arrangement for this role?

The position is based in Düsseldorf with a hybrid work model and full-time employment.

What languages are required for this Customer Success Manager position?

Fluency in German and English is required.

What salary or compensation is offered for this role?

This information is not specified in the job description.

What key skills and experience are needed for this position?

Candidates need a bachelor’s degree or equivalent, experience or interest in the information industry (research, media monitoring, due diligence), self-motivation to manage a territory, ability to build relationships and collaborate, excellent communication skills, and strong analytical and problem-solving abilities.

What makes a strong candidate for this Customer Success Manager role?

Strong candidates have experience in customer success, sales, or consulting in the information industry, with skills in building relationships, collaborating across teams, and independent problem-solving, plus fluency in German and English.

Remitly

International money transfer for immigrants

About Remitly

Remitly focuses on international money transfers, helping immigrants send money to their families quickly and securely at lower costs than traditional banks. The company charges transaction fees and earns from the exchange rate margin, offering various transfer options like bank deposits and cash pickups. Remitly enhances user experience through its website and mobile app, allowing real-time tracking of transfers, and engages with immigrant communities by providing helpful resources and educational support. Its goal is to meet the unique needs of immigrants while ensuring fast, affordable, and reliable money transfer services.

Seattle, WashingtonHeadquarters

2011Year Founded

$423.9MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Continuing Education or Travel Stipend

Office Culture

Flexible PTO, Schedules and Leaves

DEI Learning Opportunities

Community Engagement

Inclusive Benefits

Risks

Swift's integration into banks' channels poses a competitive threat to Remitly.

AI agents' rise may challenge Remitly's operational model in efficiency and cost-effectiveness.

Schall Law Firm's investigation could impact investor confidence and Remitly's reputation.

Differentiation

Remitly focuses on immigrants, offering competitive rates and fast, secure transactions.

The company leverages technology for a seamless user experience via its app and website.

Remitly engages with immigrant communities through content and educational initiatives.

Upsides

Increased digital wallet adoption in key markets expands Remitly's reach to unbanked individuals.

AI agents in operations could reduce costs and improve Remitly's efficiency.

Visa collaboration enhances Remitly's cross-border fund flow services, boosting customer satisfaction.

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