Saviynt

Customer Success Manager - IAM/IGA - Germany

Germany

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology & ServicesIndustries

Position Overview

  • Location Type: Remote
  • Employment Type: Full-Time
  • Salary: Not provided

Saviynt is an identity authority platform built to power and protect the world at work. In a world of digital transformation, where organizations are faced with increasing cyber risk but cannot afford defensive measures to slow down progress, Saviynt’s Enterprise Identity Cloud gives customers unparalleled visibility, control and intelligence to better defend against threats while empowering users with right-time, right-level access to the digital technologies and tools they need to do their best work.

The Customer Success Manager (IAM Practitioner) will manage customer loyalty and adoption of Saviynt’s innovative services and products using our customers’ business objectives and priorities as the key driver. The Customer Success Manager will be responsible for driving customer success by providing customer advisory, adoption recommendations, opportunities for increased service and metrics analysis. The success of this role means higher customer happiness, retention, and expansion of Saviynt’s business.

Requirements

  • Knowledge and experience in Identity and Access Management (IAM) required.
  • Cybersecurity and/or compliance background also very valuable.
  • Identity Security practitioner preferred.
  • Previous experience within a customer success OR application portfolio management role within a SaaS organization.
  • Hands-on knowledge and experience in Identity and Access.

Responsibilities

  • Serve as the primary point of contact for customers.
  • Participate with the Sales team to provide a strong customer-focused sales, orientation, and launch engagement process.
  • Develop excellent relationship up to customer’s C-level executives.
  • Develop a deep understanding of customer’s identity and access governance landscape and business challenges and advise on possible solutions delivered by the Saviynt product.
  • Develop trusting relationship with customers and executive sponsors to drive product adoption and ensure they achieve full business value.
  • Partner with internal Saviynt teams to align product development and support activities with the customer's business case and strategy.
  • Represent the customer in internal prioritization process.
  • Proactive preparation for important events (go-lives, releases, etc..).
  • Develop and maintain an accurate account plan / success plan for each customer in the portfolio.
  • Develop and monitor key performance indicators and review monthly for necessary corrective actions.
  • Monitor and identify utilization trends, provide recommendations based on risk and customers’ needs.
  • Plan education for customers on new features and releases.
  • Manage renewal pipeline including potential at-risk customers to remediate and ensure a successful renewal.
  • Assist with the management of delivery projects.
  • Assist with transformation and process improvements across the organization.
  • Act as the voice of the customer and collect feedback to drive continuous improvement across all areas including product.

Application Instructions

  • Application instructions not provided in the text.

Skills

Identity and Access Management
Cybersecurity
Compliance
Identity Security
Customer Success
Application Portfolio Management
SaaS

Saviynt

Cloud-based identity security and access governance

About Saviynt

Saviynt provides a cloud-based platform focused on identity security and access governance for businesses. Its services include identity governance and administration, third-party access governance, and cloud privileged access management, all aimed at helping organizations manage and secure digital identities, including those of employees and vendors. The platform features automated workflows and tools that simplify identity lifecycle management, while offering visibility and analytics to help businesses stay audit-ready and reduce identity-related risks. Unlike many competitors, Saviynt emphasizes user-friendliness and ease of implementation, making it accessible for a wide range of clients from small businesses to large enterprises. The company's goal is to protect major brands and support their cloud and security initiatives through a subscription-based model that ensures ongoing revenue and investment in product development.

El Segundo, CaliforniaHeadquarters
2010Year Founded
$165.4MTotal Funding
DEBTCompany Stage
Enterprise Software, CybersecurityIndustries
1,001-5,000Employees

Benefits

Remote Work Options
Flexible Work Hours

Risks

Emerging identity security startups pose a threat to Saviynt's market share.
Rapid AI advancements may outpace Saviynt's current technological capabilities.
Data privacy and regulatory challenges could hinder global service expansion.

Differentiation

Saviynt offers a unified platform for cloud, enterprise, and big data security.
The AI-powered Intelligence Suite enhances decision-making in identity and access management.
Saviynt's user-friendly platform simplifies identity lifecycle management with automated workflows.

Upsides

Saviynt's recognition as a 2024 Gartner Customers' Choice highlights strong customer satisfaction.
Partnership with SPG expands cybersecurity capabilities and market reach.
Hiring industry experts strengthens Saviynt's leadership and product marketing efforts.

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