Health Plan Sales Lead
Waltz HealthSalary not specified
Full Time
Mid-level (3 to 4 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Mental Health, HealthcareIndustries
Requirements
- 5+ years experience in customer success or a related field, ideally in the area of health plans or products sold to health plans
- Excellent communication skills—both verbal and written, with an emphasis on quickly gaining trust
- Ability to innovate and creatively solve problems in a highly collaborative manner
- Strong project management skills and a demonstrated ability to work successfully on cross-functional teams
- Ability to prioritize and balance multiple customers
- Strong relationship building skills; proven experience working with and influencing key decision makers (including executive level) and balancing the needs of internal and external stakeholders
- Intellectual curiosity and self-awareness to identify knowledge gaps or development areas; ability to apply learnings and adapt to new situations
- Ability to thrive in a fast environment—take initiative, prioritize, problem solve, and deliver
- Willingness to travel (20%)
- Physically located within the United States due to travel requirements
Responsibilities
- Serve as the primary relationship owner for our health plan partners, maintaining regular contact with the customers’ benefits team members and other key stakeholders
- Partner with marketing to develop and deliver engaging campaigns and workshops for your customers
- Produce and regularly communicate customer reports
- Collaborate internally with teams such as product, clinical, data science, legal, and others to effectively resolve customer requests and issues
- Contribute to product roadmap planning, providing an important customer and patient voice, and champion new product offerings with your customers
- Leave customers feeling supported and delighted after every interaction, such that they renew with Bend each year
- Take ownership of referral volume for each of your customers, ensuring you exceed referral targets
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this Customer Success Manager role remote?
Yes, this role is fully remote with some customer travel required (20%), and candidates must be physically located within the United States due to travel requirements.
What experience is required for this position?
Candidates need 5+ years of experience in customer success or a related field, ideally in health plans or products sold to health plans.
What key skills are needed for the Customer Success Manager role?
The role requires excellent communication skills, strong project management skills, ability to innovate and solve problems collaboratively, strong relationship building skills, and the ability to prioritize and balance multiple customers.
What is the salary or compensation for this role?
This information is not specified in the job description.
What kind of candidate is ideal for this Customer Success Manager position?
The ideal candidate is highly organized, detail-oriented, resourceful, a doer passionate about making a difference, comfortable with ambiguity, naturally collaborative, with intellectual curiosity and self-awareness.
Lyra Health
Digital mental health care services for employees
About Lyra Health
Lyra Health offers mental health care services through a digital platform, primarily targeting businesses that want to support their employees. The company connects employees with a network of over 20,000 vetted mental health providers, offering services like therapy, coaching, and self-guided programs, accessible in-person or online. What sets Lyra Health apart is its concierge model, which provides personalized care and 24/7 support from care navigators. The goal is to improve employee wellness while helping businesses reduce healthcare costs.
Burlingame, CaliforniaHeadquarters
2015Year Founded
$671.3MTotal Funding
SERIES_FCompany Stage
Social Impact, HealthcareIndustries
1,001-5,000Employees
Benefits
Lyra for Lyrians - Full access to Lyra’s mental health services for employees and their eligible dependents—at no charge
Health benefits - Comprehensive medical, dental, and vision benefits, along with a free monthly membership to One Medical
Financial rewards - Generous compensation, 401k, and equity options
Paid time off - Guilt-free time to unwind and recharge, including four weeks of vacation and paid holidays
Tech stipend - Monthly stipend to spend on technology needs
Snacks & meals - Monthly Uber Eats and NatureBox credits to nourish body and mind
Risks
Increased competition from platforms like Ginger and Headspace Health.
Potential regulatory scrutiny over data privacy concerns with digital platforms.
Economic downturns may lead to reduced corporate spending on employee benefits.
Differentiation
Lyra Health offers a concierge member experience with personalized mental health care.
The company has a global network of 20,000 providers in over 200 countries.
Lyra's evidence-based approach results in 7x better outcomes than traditional plans.
Upsides
Lyra Health's partnerships with AT&T and CHA validate its market position.
The company has sustained a 26% reduction in healthcare costs over four years.
Lyra's expansion into teen mental health care addresses a growing market need.
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