[Remote] Customer Success Manager - Germany (DACH) at Zimperium

Germany

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Cybersecurity, Mobile Security, Enterprise SoftwareIndustries

Requirements

B.S. in Computer Science or an equivalent engineering degree
10+ years of experience working with Enterprise software solutions (startup experience desirable)
5+ years of experience in customer success roles, preferably with security companies, managing a portfolio of large enterprise customers
Self-motivated with strong problem-solving skills and good business acumen
Database/SQL skills are a must
Domain expertise in Mobility & Security is highly desirable
Ability to travel as needed to customer sites (Germany DACH region)

Responsibilities

Proactively manage client relationships to ensure renewals, referenceability, and facilitate expansion opportunities with sales teams
Drive the adoption of Zimperium’s solution within the customer’s user base and assist the customer to realize business value
Demonstrate strong domain & functional understanding of the solution and be a trusted advisor to the customer, including basic technical skills to understand architecture and interpret business data
Maintain a high level of customer satisfaction and be the primary interface to manage risks and escalations
Gather customer feedback about products and use-cases and channel them effectively to drive product capabilities
Assist the customer with deployment planning, best practices deployment approach, and proactive management of risks for smooth rollout
Collaborate effectively with internal teams, including Engineering and Product teams in different time zones, to address customer issues
Learn everything about the product and its deployment to ensure in-depth quality conversations with the customer

Skills

Key technologies and capabilities for this role

Customer SuccessAccount ManagementRenewalsProduct AdoptionBusiness Value RealizationEscalation ManagementMobile SecurityMTDMachine LearningiOSAndroidWindowsTechnical Architecture

Questions & Answers

Common questions about this position

What experience is required for the Customer Success Manager role?

Candidates need a B.S. in Computer Science or equivalent engineering degree, 10+ years with enterprise software solutions (startup experience desirable), and 5+ years in customer success roles preferably with security companies managing large enterprise customers.

Where is the role located and what is the travel requirement?

The position is based in Germany (DACH region), and the candidate will travel regionally as required for customer meetings.

What are the key responsibilities of this Customer Success Manager position?

Responsibilities include proactively managing client relationships for renewals and expansions, driving product adoption and business value, demonstrating product expertise, ensuring customer satisfaction, managing risks and escalations, gathering feedback, and assisting with onboarding.

What technical skills are must-haves for this role?

Database/SQL skills are a must, along with a basic technical skillset to understand architecture and interpret business data; domain expertise in Mobility & Security is highly desirable.

What makes a strong candidate for this Customer Success Manager position?

A strong candidate is self-motivated with strong problem-solving skills, good business acumen, experience managing large enterprise customers in security, and the ability to collaborate with engineering and product teams across time zones while willing to travel and learn the product deeply.

Zimperium

Mobile security solutions for enterprises and government

About Zimperium

Zimperium focuses on mobile security, providing solutions to protect mobile devices and applications from cyber threats. Its main product, zIPS, is a mobile threat defense software that detects and addresses threats like malware and phishing in real-time. This software is designed for enterprises and government organizations, ensuring their mobile endpoints, such as smartphones and tablets, are secure. Zimperium differentiates itself from competitors by specializing in mobile security and offering tailored consulting services to enhance clients' security strategies. The company's goal is to safeguard sensitive data across various industries, particularly in sectors like healthcare and education, where mobile security is crucial.

Dallas, TexasHeadquarters

2010Year Founded

$70.1MTotal Funding

BUYOUTCompany Stage

Consulting, CybersecurityIndustries

201-500Employees

Benefits

Hybrid Work Options

Risks

Increased competition from companies like Apple could challenge Zimperium's market position.

Sophisticated malware campaigns highlight evolving threats that could outpace current security measures.

Availability on AWS Marketplace exposes Zimperium to increased competition from other vendors.

Differentiation

Zimperium offers a mobile-first security platform for comprehensive mobile device protection.

The company provides real-time threat detection and mitigation for iOS and Android devices.

Zimperium's solutions are available on AWS Marketplace, enhancing accessibility for AWS users.

Upsides

Recognition as a leader in mobile threat defense boosts Zimperium's credibility and client attraction.

Strategic partnership with Cyvatar could expand Zimperium's reach and enhance its portfolio.

Winning Cyber Defense Magazine awards highlights Zimperium's innovation, attracting new customers.

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