Customer Success Manager
paytronizSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Fintech, Crypto & Web3Industries
Requirements
Candidates should possess a Bachelor's degree in a relevant field, such as Business Administration, Customer Success, or a related area, and have at least 3-5 years of experience in customer success, account management, or a similar role. A strong understanding of payroll processes, employment law, and international compliance is essential, along with experience working with crypto companies or similar regulated industries.
Responsibilities
The Customer Success Manager will be responsible for developing and maintaining strong relationships with Toku’s customers, ensuring they have an exceptional experience and feel supported throughout their journey. They will proactively manage customer accounts, resolve issues related to payroll, employment, token grants, and immigration globally, and collaborate with internal teams to improve processes and ensure customer satisfaction. Additionally, the role involves advocating for customer needs, building customer success strategies, and driving long-term customer loyalty.
Skills
Payroll
Customer Relationship Management
Account Management
Problem Solving
Compliance
Token Grants
Immigration
Workflow Management
Toku
Offers personalized Omakase dining experiences
About Toku
Toku provides a personalized dining experience based on the Japanese tradition of "Omakase," where a chef selects and prepares dishes tailored to the diner's preferences. The service is offered in premium hotels, targeting affluent clients who seek exclusive culinary experiences. Toku differentiates itself by integrating this unique dining experience within luxury hotel settings, leveraging the hotels' clientele. The company's goal is to deliver exceptional culinary experiences that surprise guests while helping partner hotels attract high-paying customers.
Key Metrics
Tokyo, JapanHeadquarters
2020Year Founded
$19.7MTotal Funding
LATE_VCCompany Stage
Food & Agriculture, Consumer GoodsIndustries
51-200Employees