Manager, Account Management (AMER)
Keeper SecuritySalary not specified
Full Time
Senior (5 to 8 years)
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
SaaS, TechnologyIndustries
Requirements
- 6+ years of experience leading Customer Success or GTM functions within a fast-growing SaaS environment, with a focus on post-sales motions
- Experience managing diverse customer segments—from Digital to Enterprise—and collaborating cross-functionally across many internal stakeholders
- Powerhouse leader who attracts, inspires, develops, and retains top talent
- Customer-centric at core and champion for customers; passionate about understanding their organizations, business priorities, and sources of value
- Data-driven and able to set the right performance indicators for the organization
- Operational rigor and systems thinking across the customer lifecycle
- Growth mindset and view setbacks as learning opportunities
- Highly adaptable and thrives in a rapidly changing business environment
- Ready to drive adoption and usage to maximize net dollar retention across AMER
Responsibilities
- Develop and implement strategies to align the AMER Customer Success organization with broader company goals, especially around adoption, retention, and expansion
- Lead and develop a team of 25+ CSMs across Digital, Pooled, and Dedicated motions in the AMER region
- Partner with Sales, Solutions Engineering, and Professional Services to ensure seamless customer onboarding and high-value delivery while continuously improving the customer journey for long-term success
- Drive executive relationships with key customers. Gather customer feedback to inform product improvements and advocate for AMER customers within the company
- Build and refine a consistent KPI/OKR system to enable data-driven decisions. Monitor customer health metrics to identify risks and opportunities for proactive intervention
- Drive best in class retention and expansion across a multi-million dollar book of business
- Use customer success management platforms and tools to streamline processes and improve team efficiency
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the work location and arrangement for this role?
The position is hybrid, requiring all team members to work from Notion's offices on Mondays and Thursdays, designated as Anchor Days, with certain teams or positions possibly needing additional in-office days.
What salary or compensation is offered for this position?
This information is not specified in the job description.
What key skills and experience are required for this Customer Success Lead role?
Candidates need 6+ years leading Customer Success or GTM functions in fast-growing SaaS with post-sales focus, experience managing diverse customer segments from Digital to Enterprise, cross-functional collaboration skills, powerhouse leadership to attract and retain talent, customer-centric mindset, data-driven approach with performance indicators, and operational rigor.
What is Notion's company culture like?
Notion emphasizes in-person collaboration as essential to its culture, requiring office work on Mondays and Thursdays as Anchor Days.
What makes a strong candidate for this Customer Success Lead position?
A strong candidate has 6+ years leading CS or GTM in fast-growing SaaS, experience with diverse segments and cross-functional collaboration, proven leadership in attracting top talent, deep customer-centricity, data-driven decision-making, and operational rigor.
Notion
Versatile productivity and collaboration platform
About Notion
Notion is a workspace platform designed to enhance productivity and collaboration for a wide range of users, from startups to large enterprises. It combines various tools into a single platform, allowing teams to write, plan, and share their work efficiently. Users can start with a free version and upgrade to paid plans as their needs grow. Key features include customizable notes and documents, project management tools, and a drag-and-drop interface for easy page creation. Notion also includes an AI-powered Q&A feature that provides instant answers to user queries, helping to centralize knowledge. The platform supports multiple languages and has a strong global community that contributes content and organizes events.
San Francisco, CaliforniaHeadquarters
2016Year Founded
$325.9MTotal Funding
LATE_VCCompany Stage
Enterprise Software, AI & Machine LearningIndustries
5,001-10,000Employees