Manager, Account Management (AMER)
Keeper SecuritySalary not specified
Full Time
Senior (5 to 8 years)
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
SaaS, TechnologyIndustries
Requirements
- 6+ years of experience leading Customer Success or GTM functions within a fast-growing SaaS environment, with a focus on post-sales motions
- Experience managing diverse customer segments—from Digital to Enterprise—and collaborating cross-functionally across many internal stakeholders
- Powerhouse leader who attracts, inspires, develops, and retains top talent
- Customer-centric at core and champion for customers; passionate about understanding their organizations, business priorities, and sources of value
- Data-driven and able to set the right performance indicators for the organization
- Operational rigor and systems thinking across the customer lifecycle
- Growth mindset and view setbacks as learning opportunities
- Highly adaptable and thrives in a rapidly changing business environment
- Ready to drive adoption and usage to maximize net dollar retention across AMER
Responsibilities
- Develop and implement strategies to align the AMER Customer Success organization with broader company goals, especially around adoption, retention, and expansion
- Lead and develop a team of 25+ CSMs across Digital, Pooled, and Dedicated motions in the AMER region
- Partner with Sales, Solutions Engineering, and Professional Services to ensure seamless customer onboarding and high-value delivery while continuously improving the customer journey for long-term success
- Drive executive relationships with key customers. Gather customer feedback to inform product improvements and advocate for AMER customers within the company
- Build and refine a consistent KPI/OKR system to enable data-driven decisions. Monitor customer health metrics to identify risks and opportunities for proactive intervention
- Drive best in class retention and expansion across a multi-million dollar book of business
- Use customer success management platforms and tools to streamline processes and improve team efficiency
Skills
Customer Success Management
Team Leadership
Strategic Planning
OKR Management
KPI Tracking
Customer Health Metrics
Cross-Functional Collaboration
Customer Onboarding
Executive Relationships
Data-Driven Decisions
Customer Advocacy
Operational Excellence
Notion
Versatile productivity and collaboration platform
About Notion
Notion is a workspace platform designed to enhance productivity and collaboration for a wide range of users, from startups to large enterprises. It combines various tools into a single platform, allowing teams to write, plan, and share their work efficiently. Users can start with a free version and upgrade to paid plans as their needs grow. Key features include customizable notes and documents, project management tools, and a drag-and-drop interface for easy page creation. Notion also includes an AI-powered Q&A feature that provides instant answers to user queries, helping to centralize knowledge. The platform supports multiple languages and has a strong global community that contributes content and organizes events.
San Francisco, CaliforniaHeadquarters
2016Year Founded
$325.9MTotal Funding
LATE_VCCompany Stage
Enterprise Software, AI & Machine LearningIndustries
5,001-10,000Employees