Customer Success Manager, Team Lead
UdacitySalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
AI & Machine Learning, Enterprise SoftwareIndustries
Requirements
Candidates should possess at least 3-5 years of Customer Success (CSM) enablement experience within a high-growth B2B startup, demonstrating a proven ability to build enablement programs from the ground up for CSM or post-sales teams. They should have a deep understanding of Customer Success workflows, including onboarding, health scoring, QBRs, renewals, and expansion, along with comfort navigating ambiguity and prioritizing effectively. Excellent instructional design, facilitation, and stakeholder management skills are also required, and a bonus is previous experience as a high-performing SDR, AE, or CSM with direct engagement with prospects or customers.
Responsibilities
The Customer Success Enablement Manager will design, execute, and continuously improve training and enablement programs for the Customer Success Manager (CSM) team, owning CSM onboarding, ongoing skills development, and performance measurement. They will accelerate CSM ramp time, develop ongoing curriculum covering product expertise, customer success best practices, and industry insights, and partner cross-functionally with CS Leadership, Sales, Product, Marketing, and Operations. The role involves leveraging tech stacks like Planhat and Gong, driving content and resource creation such as playbooks and QBR guides, certifying and coaching CSMs, and measuring program effectiveness through defined KPIs and dashboards.
Skills
Instructional Design
Facilitation
Stakeholder Management
Planhat
Gong
EliseAI
Conversational AI solutions for businesses
About EliseAI
EliseAI provides conversational artificial intelligence solutions tailored for businesses in the real estate and healthcare sectors. The platform automates customer interactions and operational workflows, integrating with existing systems like Property Management Systems and Customer Relationship Management systems. For real estate clients, EliseAI streamlines the leasing process with tools for automated tour scheduling and virtual tour management, allowing potential renters to receive responses and schedule appointments 24/7. In healthcare, EliseAI acts as an AI assistant to manage patient inquiries and appointment scheduling, enhancing efficiency in medical facilities. The company operates on a Software-as-a-Service model, charging subscription fees based on service levels and customization. EliseAI's goal is to improve operational efficiency and customer satisfaction by automating routine tasks and providing valuable insights through analytics.
Key Metrics
New York City, New YorkHeadquarters
2017Year Founded
$138MTotal Funding
SERIES_DCompany Stage
Enterprise Software, AI & Machine Learning, Real Estate, HealthcareIndustries
201-500Employees