Customer Success Associate at Narmi

New York, New York, United States

Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

FinTech, Banking, Financial ServicesIndustries

Requirements

3+ years of experience in client management, customer success, or product management
Comfort interacting with both internal and external stakeholders, while retaining a focus on executing for Narmi’s customers
Outstanding communication skills; with comfort presenting to and influencing a range of stakeholders at large enterprise organizations
Excellent organizational skills, attention to detail, and the ability to balance multiple tasks and projects simultaneously
Experience working in a high growth environment and dealing with ambiguity
Ability to prioritize tasks to ensure customers’ objectives are met
Strong interest in B2B FinTech or prior experience in digital banking/digital account opening
Experience working with financial institutions in a digital capacity is desirable
A proactive, roll-up-your sleeves approach to accomplishing tasks
An extremely high level of honesty, empathy and integrity

Responsibilities

Support the General Manager in overseeing customer relationships
Assist with strategic planning to deepen existing customer relationships
Coordinate process improvements across product, engineering, operations and sales
Act as the customer’s champion at Narmi and approach the role with an execution-first mentality
Work cross functionally as part of a pod to ensure that the customer is delighted with the implementations process and post go-live experience
Meet with customers to understand their biggest pain points and develop relationships with internal and external stakeholders
Help manage upsell processes and procedures
Assist with Narmi’s monthly release process and manage communication with customers
Troubleshoot customer issues and ensure speedy resolution
Work with internal partners to translate customer feedback into specific product requirements and enhancements

Skills

Key technologies and capabilities for this role

Customer Relationship ManagementStrategic PlanningProcess ImprovementCross-Functional CollaborationStakeholder ManagementUpsell ProcessesTroubleshootingCustomer CommunicationProduct ImplementationDigital Banking

Questions & Answers

Common questions about this position

What experience is required for the Customer Success Associate role?

Candidates need 3+ years of experience in client management, customer success, or product management, along with outstanding communication skills, excellent organizational skills, and the ability to work in a high growth environment with ambiguity.

What is the salary or compensation for this position?

This information is not specified in the job description.

Is this a remote position or what is the location requirement?

This information is not specified in the job description.

What is the company culture like at Narmi?

The Customer Success team is product-obsessed, puts customers at the heart of everything, and focuses on delighting customers throughout their journey while maximizing relationship value.

What makes a strong candidate for this Customer Success Associate role?

A strong candidate has 3+ years in client management, customer success, or product management, comfort with stakeholders, excellent communication and organizational skills, experience in high-growth environments, and interest in B2B FinTech or digital banking.

Narmi

Digital banking solutions for financial institutions

About Narmi

Narmi provides digital banking solutions tailored for financial institutions like credit unions and community banks. Its platform includes online and mobile banking services, account opening tools, and an open API framework that allows easy integration with other financial services. Narmi operates on a subscription model, where clients pay for access to its digital tools and support. This approach helps financial institutions enhance user experience, improve operational efficiency, and reduce costs. Narmi's flexible platform allows clients to quickly adapt to market trends and customer needs, setting them apart from competitors in the fintech space. The company's goal is to empower financial institutions to thrive in the digital banking environment.

New York City, New YorkHeadquarters

2016Year Founded

$54MTotal Funding

SERIES_BCompany Stage

Fintech, Financial ServicesIndustries

51-200Employees

Benefits

Competitive pay

401K matching

Medical, dental, & vision insurance

Student loan repayment assistance

Family planning

Volunteering time off

Learning and development stipend

Fitness & extra-curricular credits

Commuter benefits

Work from home stipend

Work from anywhere August

Team events, happy hours, & celebrations

Risks

Increased competition from challenger banks threatens Narmi's market share.

Economic downturns may limit clients' investment in digital solutions.

Reliance on fintech partnerships poses risks if partners face financial issues.

Differentiation

Narmi offers a seamless account opening process in under 2.5 minutes.

The platform supports open API integration for enhanced service personalization.

Narmi acts as a FedNow Service Provider, simplifying real-time payments for banks.

Upsides

Growing demand for digital banking boosts Narmi's market potential.

Partnerships with fintechs enhance Narmi's service offerings and customer reach.

Narmi's subscription model ensures steady revenue from financial institutions.

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