[Remote] Customer Success Account Manager at Adobe

India

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Digital Media, Software & TechnologyIndustries

Requirements

Candidates should possess a Bachelor’s degree and demonstrate at least 3 years of experience in customer success or account management, with a strong understanding of SaaS business models and customer relationship management. Excellent communication and interpersonal skills are essential, along with the ability to build and maintain relationships with clients.

Responsibilities

As a Customer Success Account Manager, you will develop a deep understanding of Adobe’s Digital Media products and engage with North American SMB customers to establish value-based relationships. You will drive up-selling and cross-selling opportunities, execute marketing qualified leads, manage the opportunity pipeline, and collaborate with Solution Specialists to expand Adobe’s product footprint. Additionally, you will research customer contracts, resolve customer issues, and provide timely updates to management on account progress.

Skills

Customer Relationship Management

Value-based Selling

Account Management

Upselling

Cross-selling

Customer Research

Pipeline Management

Solution Collaboration

CRM Systems

Adobe Products (Digital Media, Sign, Substance, Stock, Frame.io)

Adobe

Software solutions for content creation and marketing

About Adobe

Adobe provides a range of software solutions focused on digital experiences, catering to creative professionals, businesses, and educational institutions. Its main offerings include Adobe Creative Cloud, which contains tools for photography, graphic design, video editing, illustration, UI/UX design, 3D and augmented reality, and social media content creation. Adobe also offers marketing solutions through Adobe Experience Cloud and document management services via Adobe Document Cloud. The company operates on a subscription-based model, allowing users to access its software through monthly or annual plans, with special pricing available for students, teachers, and businesses. Adobe differentiates itself from competitors by providing a comprehensive suite of tools that cover various aspects of content creation and marketing, all integrated into one platform. The goal of Adobe is to empower users to create, manage, and optimize their digital content effectively.

San Jose, CaliforniaHeadquarters

1994Year Founded

$668.9MTotal Funding

IPOCompany Stage

Consumer Software, Enterprise Software, DesignIndustries

10,001+Employees

Benefits

Company Equity

401(k) Company Match

Risks

Emerging AI-driven design tools offer similar functionalities at lower costs.

Open-source alternatives may attract users away from Adobe's subscription model.

Data privacy concerns could affect trust in Adobe's cloud services.

Differentiation

Adobe offers a comprehensive suite for content creation, marketing, and document management.

Adobe's subscription model includes special pricing for students, teachers, and businesses.

Adobe integrates advanced analytics with Experience Cloud for data-driven marketing.

Upsides

Generative AI tools enhance Adobe's content creation and editing efficiency.

Remote work boosts demand for Adobe's cloud-based document management solutions.

AR's popularity in marketing benefits Adobe's 3D and AR tools.

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