Customer Spares Business Analyst | Aftermarket & Sustainment at Beta Technologies

South Burlington, Vermont, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Aerospace, AviationIndustries

Requirements

Facility and schedule flexibility to directly support a dynamic flight test and flight ops environment
Bachelor’s degree (STEM-related field is a plus)
Confidence within an ERP system (Plex, Oracle, SAP, etc.), ideally within an engineering or aerospace-related field
Experience working in a ticketing system (Jira, Salesforce, etc.)
A demonstrated customer-centric mindset
Ability to analyze and interpret data (inferred from role needs like trending consumption and forecasting)

Responsibilities

Serve as an initial customer support representative (CSR) to BETA’s flight test and flight ops teams, as well as any external customers/aircraft operators
Drive definition of Flight Test, Flight Ops and pre-Type Certification spare demand processes (Jira, Sales Orders, etc.)
Submit, manage and report on spare requests, as well as planning and packing for deployments and demonstrations
Document and trend spare consumption against previous forecast data, current order book, and future sales pipeline to inform recommended packing lists, kits and associated logistics requirements for all spares (parts, consumables, tooling and equipment)
Formalize and document the RMA (return material authorization) process, including associated ERP tool transactions and identification of supporting roles and responsibilities
Support implementation and management of spares inventory warehousing and logistics strategy
Support selection, implementation and testing of digital tools required for inventory management (linkage to orders, availability, consumption via Mx App or other, and movement between locations), consumption of spares, and inputs to spares forecasting tools
Integrate closely with BETA Supply Chain, Flight Test, Flight Ops, Digital Ops, and Growth teams, as well as other external organizations as required to provide tactical shipping details and receiving support for internal and external customers
Formalize and document processes and learnings to identify the tools, roles and metrics needed to provide world-class customer support, with focus on streamlined processes that can be implemented in customer environments to “teach them to fish” and optimize reachback to BETA SMEs when required

Skills

Key technologies and capabilities for this role

Business AnalysisSupply Chain ManagementLogisticsDemand ForecastingCustomer SupportFlight OperationsProblem SolvingCommunication

Questions & Answers

Common questions about this position

What is the employment type for this Customer Spares Business Analyst role?

The position is Full Time Exempt.

Is this Customer Spares Business Analyst position remote or office-based?

This information is not specified in the job description.

What key skills are required for the Customer Spares Business Analyst role?

The role requires aerospace industry experience, great communication skills, honed problem-solving abilities, a collaborative attitude, and the ability to be a self-starter passionate about customer experience.

What is the company culture like at BETA Technologies?

BETA Technologies fosters a refreshing, vibrant, and inclusive culture where team members apply intellectual curiosity, passion for aviation, and commitment to sustainability to positively impact the environment and others.

What makes a strong candidate for the Customer Spares Business Analyst position?

A strong candidate is a driven self-starter with aerospace experience, excellent communication and problem-solving skills, a collaborative attitude, and passion for enhancing customer experience through seamless processes and tools.

Beta Technologies

Develops eVTOL aircraft and charging systems

About Beta Technologies

BETA Technologies develops electric vertical take-off and landing (eVTOL) aircraft and the charging infrastructure needed to support them. Their eVTOL aircraft are designed for both passenger and cargo transport, providing a sustainable alternative to traditional air travel. The company also installs and maintains charging systems, ensuring that clients have the necessary support for electric flight. BETA Technologies stands out from competitors by offering a comprehensive solution that includes both the aircraft and the infrastructure, catering to commercial airlines and logistics companies. The goal of BETA Technologies is to make air travel greener, safer, and more efficient, contributing to a significant reduction in carbon emissions in the aerospace sector.

South Burlington, VermontHeadquarters

2017Year Founded

$1,171.2MTotal Funding

SERIES_CCompany Stage

Automotive & Transportation, Energy, AerospaceIndustries

501-1,000Employees

Risks

Increased competition from companies like ORB Aerospace could impact Beta's market share.

Dependence on state funding poses risks if government priorities shift away from electric aviation.

Rapid technological advancements could render Beta's offerings obsolete without continuous innovation.

Differentiation

Beta Technologies focuses on clean aviation with electric aircraft and propulsion systems.

The company offers a comprehensive eVTOL ecosystem, including aircraft and charging infrastructure.

Beta Technologies targets commercial airlines and logistics companies for sustainable air transport solutions.

Upsides

Beta Technologies raised $318 million in Series C funding in October 2024.

The FAA's updated eVTOL certification processes benefit Beta Technologies' aircraft approval.

Increased interest in urban air mobility drives demand for Beta's eVTOL aircraft.

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