Senior Bilingual Client Support Specialist
Autotrader.caSalary not specified
Full Time
Senior (5 to 8 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Cryptocurrency, Blockchain, FinanceIndustries
Requirements
- Minimum of 3+ years’ experience in customer service, preferably in crypto, finance or e-commerce industry
- Bilingual proficiency in English and Mandarin is required for effective communication with international partners and stakeholders
- Ability to work under pressure in a fast-paced environment
- Passionate for the customer service industry and can accept to work under different shifts
- Familiarity with both spot and derivatives trading is a plus
- Confident, articulate, multitasking, hardworking and passionate
- Ability to exceed customer expectations
Responsibilities
- Handle high amounts of chats from Binance VIP, Institutional and Affiliate customers on a wide variety of topics, including derivatives
- Identify and evaluate customers’ needs to deliver satisfaction
- Provide accurate, valid and comprehensive information, and follow up with customers to ensure their issues are resolved
- Provide service excellence so as to develop and maintain VIP customer loyalty
- Analyze and report product malfunctions
- Gather user’s feedback and suggestions and share with relevant business units/departments
- Handle any other ad hoc tasks assigned by the supervisor
Skills
Customer Service
Mandarin
English
Derivatives Trading
Spot Trading
Chat Support
Multitasking
VIP Support
Binance
Cryptocurrency exchange for trading and earning
About Binance
Binance is a cryptocurrency exchange platform where users can buy, sell, and trade a variety of cryptocurrencies, including Bitcoin and Ethereum. It offers multiple trading options such as Spot, Margin, and Futures markets, along with a peer-to-peer service for direct transactions. Users can also earn interest on their crypto holdings through Binance Earn and trade NFTs in its marketplace. Binance stands out as the largest crypto exchange by trade volume, aiming to provide comprehensive services for both new and experienced traders.
Valletta, MaltaHeadquarters
2017Year Founded
$9.7MTotal Funding
SERIES_ACompany Stage
Crypto & Web3, Financial ServicesIndustries
5,001-10,000Employees
Benefits
Competitive salary
Option to be paid in crypto
Health insurance
Flexible working hours
Remote work for many roles
Company sponsored holidays
Learning and development programs
Free language classes
Relocation support
International transfers mid-career
Risks
Regulatory scrutiny in the U.S. could impact Binance's operations and reputation.
Allegations of internal misconduct may lead to legal complications for Binance.
Expansion into new markets like Brazil poses integration and compliance challenges.
Differentiation
Binance offers a comprehensive range of crypto services, including trading and NFTs.
It is the largest crypto exchange by trade volume, serving over 166 million users.
Binance provides unique products like Binance Earn and a Launchpad for new tokens.
Upsides
Binance benefits from the growing popularity of crypto staking and yield farming.
Increased interest in Layer 2 solutions could boost Binance's trading volume.
Stablecoin adoption for cross-border transactions may increase Binance's trading volumes.
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