Customer Service Specialist at Allen Integrated Solutions LLC

Carmel, Indiana, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Insurance, Financial ServicesIndustries

Requirements

High school diploma or GED required
Strong attention to detail and organization skills
Strong problem solving and analytical abilities
Dependable and reliable
Ability to acknowledge and respect confidential information
Excellent telephone, written, and verbal communication skills with strong customer service focus
Professional interaction with employees, peers, and customers
Ability to learn quickly
Ability to distribute and exchange information with others

Responsibilities

Handle incoming borrower, agent, and lender calls at a professional level (90% inbound calls)
Accurately compose written information for loan histories
Accurately verify, key, and/or memo insurance information in relation to all Creditor Placed Insurance (CPI) product types and CPI cancels
Update database with insurance for various collateral
Follow up and resolve customer problems or issues
Mentor fellow co-workers as requested by supervisor
Report any system and related issues
Meet set goals and assigned workload expectations for productivity (10% metrics)
Meet and exceed Quality audits and metrics
Participate in monthly scorecard metrics meetings
Receive inbound calls and complete outbound calls or web inquiries to insurance companies to verify insurance
Answer questions, correct errors, and resolve discrepancies
Perform other duties as assigned

Skills

Key technologies and capabilities for this role

Customer ServiceInbound CallsOutbound CallsInsurance VerificationDatabase UpdatingData EntryProblem SolvingAttention to DetailVerbal CommunicationWritten CommunicationAnalytical Skills

Questions & Answers

Common questions about this position

What benefits are offered for this position?

The company offers a comprehensive benefits package including medical, dental and vision insurance coverage; 100% company-paid life and disability coverage, 401k options with company match, and three weeks PTO by the end of the first year.

Is this position remote or onsite?

This is an onsite position.

What are the required skills for the Customer Service Specialist role?

Required skills include strong attention to detail and organization, strong problem solving and analytical abilities, excellent telephone, written and verbal communication skills with a strong customer service focus, and the ability to learn quickly.

What is the compensation like for this role?

The company offers a robust compensation package along with comprehensive benefits, though specific salary details are not provided.

What career growth opportunities does the company provide?

The company promotes from within and provides career growth opportunities for employees of all levels through its diverse business portfolio, allowing broad career options while staying with the same organization.

Allen Integrated Solutions LLC

Provides technical and management services for government security missions

About Allen Integrated Solutions LLC

Allen Integrated Solutions LLC specializes in a range of technical and management services aimed at enhancing performance in government and security sectors. With a focus on integration management, intelligence, cyber security, and more, the company expertly handles missions related to national security and defense. This firm stands out as a reliable provider of comprehensive systems engineering, technical assistance, and advisory services, making it a pivotal support system for complex federal operations.

Stafford, VA 22554, USAHeadquarters

2015Year Founded

VENTURE_UNKNOWNCompany Stage

Consulting, AerospaceIndustries

11-50Employees