Customer Service Representative (Tenders) at Thermo Fisher Scientific

Warsaw, Masovian Voivodeship, Poland

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Life Sciences, HealthcareIndustries

Requirements

Proven experience in a customer service role, preferably within the tenders or related industry
Outstanding communication skills, both verbal and written, in Polish and English
Strong problem-solving abilities and a customer-centric approach
Ability to multitask and manage time effectively in a fast-paced environment
Proficient in using customer service software and Microsoft Office Suite

Responsibilities

Provide flawless customer service by addressing inquiries and resolving issues related to tenders strictly and efficiently
Successfully implement customer service strategies to improve customer happiness and dedication
Collaborate with internal departments to determine customer needs and deliver tailored solutions
Maintain accurate records of customer interactions and transactions
Support Tenders team in Poland with any relevant task as necessary
Actively participate in team meetings and contribute ideas to improve service delivery

Skills

Key technologies and capabilities for this role

Customer ServiceTendersPolishEnglishMicrosoft Office SuiteProblem SolvingMultitasking

Questions & Answers

Common questions about this position

What compensation and benefits are offered for this role?

The position offers a competitive salary plus an annual incentive bonus, along with healthcare, Multisport Card, pension plan, company stocks program, and a range of employee benefits.

Is this position remote or office-based?

This is an office-based role in Warsaw with standard office hours (40 hours per week) and office environmental conditions.

What skills are required for the Customer Service Representative role?

Required skills include proven customer service experience (preferably in tenders), outstanding communication in Polish and English, strong problem-solving, customer-centric approach, multitasking in a fast-paced environment, and proficiency in customer service software and Microsoft Office Suite.

What is the company culture like at Thermo Fisher Scientific?

The culture is vibrant, collaborative, and innovative, with an energetic, diverse, highly motivated team, hard-working and supportive environment, and outstanding development possibilities.

What makes a strong candidate for this position?

A strong candidate has proven customer service experience preferably in tenders, fluency in Polish and English, strong problem-solving and customer-centric skills, and proficiency in relevant software.

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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