Customer Service Representative Key Accounts at Goodyear Tire & Rubber

Hanau, Hesse, Germany

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Automotive, Tire Manufacturing, ManufacturingIndustries

Requirements

1 year of experience in a customer-oriented environment
Experience in the automotive/industrial sector and in an international environment is a great advantage
Trained and competent user of key MS Office applications and relevant SAP transactions (order management and quality management)
Team ability: supporting team goals, taking own initiative, willingness to give and receive help and feedback
Customer relationship management: effective communication with customers using standard tools and conventions, both in phone calls and via other media
Product knowledge: affinity for or solid knowledge of the key features and properties of tires and other Goodyear products

Responsibilities

Processing customer orders and order-related customer inquiries
Creating customer value through seamless follow-up and fulfillment of customer needs in accordance with Goodyear Dunlop processes and guidelines
Close collaboration with sales and consulting to ensure customer needs are met
Close collaboration with other supply chain departments to fulfill special requests in accordance with Goodyear standard work instructions
Order entry: accepting and processing customer orders, informing customers about product availability and expected delivery dates
Advising and supporting customers in all relevant order channels (via customer service or online ordering)
Order management: tracking all orders and business inquiries, using order management processes for error-free order processing and clear, reliable order confirmations
Maximizing reliability of order promises and services by taking required actions according to work instructions and proactive contact with internal partners
Selling the plan
Quality management: recording and processing customer complaints in the quality management module (QM) and promoting quick and complete resolution of QM reports
Good understanding of all relevant "Order to Cash" areas where customer complaints can occur, including logistics complaints, invoicing, and pricing
First contact resolution: maximizing customer inquiries resolved on first contact with the customer service agent in the contact center; logging and following up remaining inquiries according to service standard processes, scripts, and procedures