Customer Service Representative Key Account with German at Goodyear Tire & Rubber

Romania

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Automotive, Tire Manufacturing, ManufacturingIndustries

Requirements

German language proficiency (implied by job title)
Understanding of Goodyear processes and guidelines, including specific procedures for key accounts
Ability to work closely with Key Account Managers, Demand Planners, and Supply Chain departments
Strong communication skills and proactive mindset
Business expertise in order-to-cash areas (logistics claims, returns, billing, pricing)
Knowledge of KPIs: Delivery Performance, CTS, Customer Satisfaction, Claim Resolution, Forecast Accuracy-Bias-Sales Stability

Responsibilities

Handle customer orders and order-to-cash related requests, including end-to-end follow-up on order handling and delivery planning
Act as Single Point of Contact (SPOC) for assigned key accounts, ensuring requirements are met in alignment with Goodyear processes
Perform order entry: receive and process orders, inform customers about product availability and delivery dates, provide guidance on ordering channels
Manage order management: follow up on orders and inquiries, ensure flawless processing, report deviations to Demand Planners
Handle quality management: process customer claims in QM module, drive resolutions, provide feedback, maintain order-to-cash knowledge
Manage delivery planning: act as liaison for logistics, handle delivery-blocked orders, agree on slots and service levels
Manage customer interface: establish and maintain relationships with key accounts, ensure Service Level Agreements (SLAs) are met
Maximize customer satisfaction, drive supply chain strategy, contribute to company KPIs and One Team philosophy
Identify and suggest opportunities to improve service quality

Skills

Key technologies and capabilities for this role

Customer ServiceOrder ManagementOrder to CashDelivery PlanningKey Account ManagementSupply Chain CoordinationGermanDemand PlanningKPI ManagementClaim Resolution

Questions & Answers

Common questions about this position

What is the employment type for this Customer Service Representative role?

This is a full-time position.

Is this Customer Service Representative position remote or office-based?

This information is not specified in the job description.

What skills are required for the Customer Service Representative Key Account role?

Key skills include German language proficiency (inferred from title), strong communication skills, proactive mindset, and business expertise in order handling and supply chain processes.

What is the company culture like at Goodyear for this role?

The role emphasizes a 'One Team philosophy,' focusing on collaboration across departments, maximizing customer satisfaction, and continuous improvement in service quality.

How is performance measured for this Customer Service Representative position?

Performance is measured through Delivery Performance / CTS / Customer Satisfaction / Claim Resolution / contribution to FC Accuracy-Bias-Sales Stability KPI's.