Customer Service Representative
Jerry$37,440 - $43,680/year
- Full Time
- Entry Level & New Grad
$50,000 – $60,000Compensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Consumer Software, Social ImpactIndustries
Requirements
Candidates should possess excellent communication skills, both verbal and written. Strong problem-solving abilities and a customer-focused mindset are essential. The ability to multitask and work efficiently in a fast-paced environment is required. Proficiency with CRM software and the Microsoft Office suite is necessary. Previous experience in customer service or a related field is preferred but not mandatory. A high school diploma or equivalent is required, with additional education or certifications being a plus.
Responsibilities
The Customer Service Representative will respond to customer inquiries via phone, email, and chat in a professional and courteous manner. They will provide accurate information about products and services, assist customers with placing orders, processing returns, and resolving issues. Documenting customer interactions, inquiries, and actions taken in the CRM system is expected. The representative will collaborate with other departments to escalate complex issues and ensure timely resolution. They will identify opportunities to promote additional products or services to meet customer needs and uphold company policies and procedures to maintain compliance. Contributing to a positive team environment through collaboration, feedback, and continuous improvement is also a key responsibility.
Skills
Communication
Problem-solving
CRM Software
Microsoft Office
Latitude AI
Develops automated driving technologies for vehicles
About Latitude AI
Latitude AI develops automated driving technologies aimed at enhancing the driving experience. Their primary product is a hands-free, eyes-off driver assist system designed for next-generation Ford vehicles. This system allows drivers to engage in other activities while the vehicle manages driving tasks, thereby making driving safer and less stressful. Latitude AI stands out from competitors by combining the agility of a startup with the manufacturing capabilities of Ford, enabling rapid development and integration of advanced technologies into vehicles. The company's goal is to redefine how people interact with their cars, improving safety and providing drivers with more free time during their journeys.
Pittsburgh, PennsylvaniaHeadquarters
2022Year Founded
VENTURE_UNKNOWNCompany Stage
Robotics & Automation, Automotive & TransportationIndustries
201-500Employees