Customer Service Representative at Stryker

Carmel, Indiana, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

2+ years of experience
High school diploma or equivalent
Ability to work flexible hours, as needed to support business needs, including weekends, evenings, and some holidays
Preferred
Bachelor’s degree
SAP and GHX experience

Responsibilities

Provide phone support for inquiries from sales and healthcare professionals
Engage, interact, and respond in a prompt, accurate, courteous, and poised manner to encourage positive business relationships
Process all work in accordance with relevant working practices and standard operating procedures
Provide feedback and suggestions to improve service levels, internal processes, and customer support methodology
Consistently demonstrate a positive, constructive, and cooperative attitude in the business environment
Provide support beyond standard hours as needed if call volume and/or workload require additional time
Support Sales Department by providing answers to questions generated by telephone, e-mails, and fax; research responses with sales
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
Determine charges for services requested
Collaborate with Corporate Accounts Receivable for collection payments and/or arrange for billing
Prepare product or service reports by collecting and analyzing customer information
Coordinate sequence and release of back orders according to stock availability
Maintain customer pricing in ERP system, including entering contracts as required
Implement and support Quality initiatives throughout branch
Implement procedures to maintain accurate inventory records in the ERP system through proper billing and replenishment processes
Implement procedures to manage inventory shelf life and expiry records
Support and participate in the branch cycle counting process

Skills

Key technologies and capabilities for this role

Customer ServicePhone SupportERP SystemsInventory ManagementOrder ProcessingBillingAccounts ReceivableData EntryCycle CountingQuality Initiatives

Questions & Answers

Common questions about this position

What is the pay range for this Customer Service Representative position?

The pay range is $20.08 - $25.28 per hour plus bonus eligible + benefits, with individual pay based on skills, experience, and other relevant factors.

Is this Customer Service Representative role remote?

Yes, it offers a remote schedule from Monday to Friday, 8:30 - 5:00 EST, with overtime as business needs require.

What experience and qualifications are required for this role?

Required qualifications include 2+ years of experience, a high school diploma or equivalent, and the ability to work flexible hours including weekends, evenings, and some holidays.

What are the preferred skills for this Customer Service Representative position?

Preferred qualifications include a Bachelor’s degree, as well as experience with SAP and GHX.

What makes a strong candidate for this Customer Service Representative role at Stryker?

Strong candidates will have 2+ years of experience, a high school diploma or equivalent, the ability to work flexible hours, and preferably a Bachelor’s degree with SAP and GHX experience, along with a positive, cooperative attitude.

Stryker

Develops and manufactures medical devices and equipment

About Stryker

Stryker develops and manufactures medical devices and equipment aimed at improving patient care and surgical efficiency. Their products include surgical tools, neurotechnology devices, and orthopedic implants, which are sold directly to hospitals and clinics. Stryker stands out from competitors by focusing on high-quality products and a commitment to advancing healthcare solutions. The company's goal is to enhance the overall healthcare experience for both patients and medical professionals.

Kalamazoo, MichiganHeadquarters

1941Year Founded

$423.3MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Benefits

Medical & prescription plans

Supplemental health benefits

Flexible Spending accounts

Employee Assistance Program

Short-term & long-term disability

Tuition reimbursement

401(k) plan

Employee Stock Purchase Plan

Risks

Integration challenges from acquisitions may strain Stryker's resources.

Rapid tech advancements risk obsolescence of Stryker's current products.

Regulatory scrutiny on acquisitions could delay Stryker's market entry.

Differentiation

Stryker's acquisitions enhance its minimally invasive surgical solutions portfolio.

Entry into the peripheral vascular segment diversifies Stryker's market presence.

Stryker's focus on AI integration boosts diagnostic accuracy and operational efficiency.

Upsides

Growing demand for minimally invasive solutions aligns with Stryker's strategic acquisitions.

The orthopedic implants market growth benefits Stryker's expanding product line.

Stryker's acquisition of Inari Medical positions it in a high-growth vascular market.

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